AMIT SINGH
Abu Dhabi,UAE
Summary
CBP and ISTQB certified quality assurance and business analyst with over 10 years of experience in delivering high-quality web and mobile solutions in digital payments and core banking. Expertise in translating business requirements into reliable releases through structured testing and data analysis. Proven track record of reducing defects and enhancing transaction reliability, supporting successful banking initiatives.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
QA Analyst
Valuelabs
Abu Dhabi
2021.10 - 2026.04
- At Abu Dhabi Islamic Bank, served as the go-to lead for Quality Assurance and Business Analysis, owning the full SIT and UAT cycle across a wide range of applications — from ATM and ITM channels to customer-facing platforms like Genie (Home, Personal, and Auto finance), Genius (Reconciliation), IVR, SMS, and Chatbot — ensuring every release met the highest standards before reaching end users.
- Worked closely with both business and technical stakeholders to thoroughly analyze requirements and shape them into precise functional specifications — creating a shared language between teams that kept projects moving in the right direction and reduced misalignment at every stage.
- Dug into business data to identify patterns that weren't immediately obvious, translating those findings into practical recommendations that streamlined workflows and had a tangible impact on day-to-day operational performance.
- Took ownership of the entire release and testing process — managing documentation, tracking defects to resolution, and maintaining requirements in JIRA and ServiceNow — while running thorough business scenario testing in fast-paced Agile sprints.
- Authored detailed project artefacts — including BRDs, FSDs, User Stories, and Test Plans — and worked hand-in-hand with project managers to keep delivery on track, ensuring milestones were met without overrunning timelines or budgets.
- Brought practical expertise in BDM Informatica to support ETL deployments and workflow testing, alongside hands-on experience with the Prime Card Management System for card creation and end-to-end lifecycle management.
Deputy Manager
Yes Bank
Mumbai
2021.02 - 2021.09
- Served as Assistant Product Manager for the Corporate Gift Card platform — covering the wallet and Admin Portal — leading product enhancement initiatives and ensuring high-quality delivery through hands-on UI/UX, functional, database, and API testing across the full product lifecycle.
- Partnered with developers and stakeholders alike — using testing feedback to sharpen product design and functionality, while leading requirements-gathering sessions that translated business needs into clear, actionable project plans ready for execution.
- Produced thorough BRDs and FSDs that grounded the development process, backed by comprehensive test plans covering API validation and cross-browser compatibility to ensure a reliable, well-rounded release every time.
- Maintained consistent, proactive communication with clients and internal teams through structured Daily and Weekly Status Reports — keeping all parties aligned, informed, and confident from kickoff through to delivery.
Sr. QA Analyst
Yethi Consulting
Mumbai
2019.10 - 2021.01
- Built and led Quality Assurance teams for some of India's most prominent financial institutions — AU Small Finance Bank, IndusInd Bank, and RBL Bank — developing a reputation for delivering projects on time, without compromising on quality, regardless of complexity or scale.
- Took on high-impact work across Digital Payments, Trade Finance (Cash), and Core Banking (Flexcube), moving fluidly between Waterfall and Agile environments and bringing a blend of functional and automation testing expertise — supported by AI-driven tools and ALM platforms — to keep quality consistently ahead of the curve.
- Owned the test planning process from the ground up — scoping each release with precision, deploying resources where they mattered most, and steadily building out Selenium-based automation suites from existing manual test cases, freeing the team to focus on higher-value testing over time.
- Invested in building real, trust-based relationships with Development, Technical Support, and Client teams — because the best way to stop problems from derailing a project is to make sure everyone feels comfortable raising them early and working through them together.
Sr. Software Tester
Qualitykiosk Technologies
Mumbai
2018.04 - 2019.10
- Quality Analyst with a strong track record at Axis Bank and Yes Bank, bringing deep expertise in functional and API testing across major payment platforms, including Axis Mobile, Yes Pay, and Yes Wallet.
- Throughout my experience, I have consistently delivered high-quality projects within defined timelines, earning client commendations for reliability and execution excellence. I possess solid capabilities in requirements analysis, test case design, and end-to-end test execution, ensuring comprehensive coverage and defect prevention.
- In addition, I am proficient in using tools like Jira and Asana for effective defect tracking and collaboration, which helps maintain clear and timely communication with both clients and development teams. I also take a proactive approach to reporting—regularly sharing detailed project updates, identifying potential risks early, and keeping stakeholders informed through structured calls and email communications.
Sr. Software Tester
KSPI
Mumbai
2017.03 - 2018.03
- Quality Assurance Specialist with strong expertise in functional testing across Axis Bank’s UPI payment ecosystem, including platforms such as Axis Pay, PhonePe, Samsung & Apple Pay, Freecharge, and WhatsApp Payments.
- I bring a structured approach to requirements analysis, translating business needs into detailed and well-defined test cases that ensure thorough coverage. My experience reflects a consistent ability to execute tests with precision, contributing to improved efficiency and enhanced product quality.
- I am also highly proficient in defect tracking and reporting using tools like Jira and Asana, with a focused approach toward defect retesting, regression validation, and API testing. In addition, I have hands-on experience in verifying accounting transactions for accuracy, while actively collaborating with clients and development teams to accelerate defect resolution and maintain seamless communication.
Software Tester & Tech Support Engineer
HexaTech IT Ventures
Mumbai
2015.12 - 2018.03
- Delivered quality assurance and technical support for innovative healthcare applications across both mobile and web platforms, ensuring high standards of functionality and user experience.
- Specialized in functional testing while also providing responsive technical support, complemented by clear client presentations and product demonstrations that improved user adoption. I played a key role in leading on-site client implementations, delivering tailored training sessions and adapting software solutions to meet specific business needs.
- Additionally, I conducted detailed site visits to assess and document technical requirements, working closely with development teams to identify and resolve issues efficiently. Beyond project delivery, I contributed to team growth by mentoring staff and marketing members, strengthening their product knowledge and enhancing overall client engagement strategies.
Education
MBA - Information Technology & Project Management
Bharati Vidyapeeth Institute Of Management
India 2023.06 - 2025.04
BSC - Information Technology
Mumbai University
2012.06 - 2015.04
SSC & HSC - undefined
Maharashta State Board
2001.06 - 2015.01
Skills
- Requirement Gathering and Analysis
- Test Planning and Test Case Design
- API and Backend Testing
- SIT & UAT Testing
- Defect Tracking and Root Cause Analysis
- Agile and Scrum Methodologies
- Risk and Impact Assessment
- Payment Systems (Cards, Digital Payments, ATM, ITM, BPM)
- Transaction Processing Flows
- Core Banking Systems, ETL, Gen AI
- BRD/FRD/User Story Documentation
- Data Analysis and Reporting
- Stakeholder Communication
Certification
- Certified Banking Professional, American Institute of Finance and Banking, USA
- ISTQB Certified, GASQ
- Asp.Net, Karrox Technologies Ltd.
- Generative AI Certified.
Accomplishments
- ATM Transformation (Next Generation) - CX Banking Mobile/Cardless Withdrawal Service ADIB
- Prime Oracle Release Upgrade to 19C Project ADIB
- CBUAE - Card Domestic Scheme Project ADIB
Languages
English
Fluent
Hindi
Native
Timeline
MBA - Information Technology & Project Management
Bharati Vidyapeeth Institute Of Management
2023.06 - 2025.04
QA Analyst
Valuelabs
2021.10 - 2026.04
Deputy Manager
Yes Bank
2021.02 - 2021.09
Sr. QA Analyst
Yethi Consulting
2019.10 - 2021.01
Sr. Software Tester
Qualitykiosk Technologies
2018.04 - 2019.10
Sr. Software Tester
KSPI
2017.03 - 2018.03
Software Tester & Tech Support Engineer
HexaTech IT Ventures
2015.12 - 2018.03
BSC - Information Technology
Mumbai University
2012.06 - 2015.04
SSC & HSC - undefined
Maharashta State Board
2001.06 - 2015.01