SNEHA MK

Reception & Office Coordinator

• Handled front-desk operations including answering calls, responding to emails, and greeting clients.
• Managed appointment scheduling, meeting coordination, and conference room bookings.
• Performed clerical tasks such as preparing memos, office correspondence, and maintaining records.
• Assisted with basic bookkeeping: invoicing, monitoring receivables, and tracking budgets.
• Maintained organized office filing systems for vendor, job, and operational documents.
• Arranged travel and accommodation bookings for staff and visitors.
• Supported calendar management and appointment setting for senior staff.

Sales Coordinator

• Issued and followed up on local and overseas purchase orders.
• Supported sales team productivity by coordinating appointments and maintaining updated sales materials.
• Managed vendor registrations and prepared presentations for new project launches.
• Handled customer inquiries, urgent communications, and scheduled deliveries and marketing events.
• Processed and verified orders, ensuring accurate pricing, product details, and on-time delivery.
• Collaborated with internal departments to streamline sales, marketing, and logistics operations.
• Maintained sales records, prepared reports, and supported the finance team with relevant data.
• Managed departmental budgets for bonuses, marketing, and travel expenses.
• Created and distributed marketing materials and presentations to generate business leads.
• Prepared Proforma invoices and followed up on outstanding payments as per credit terms.
• Arranged international courier shipments for samples and coordinated overseas order logistics including freight and insurance.

Import & Logistics Coordinator

• Managed end-to-end import documentation including commercial invoices, packing lists, bills of lading, and certificates of origin, ensuring full compliance with customs regulations and import laws.
• Coordinated with customs brokers, freight forwarders, and shipping lines to facilitate timely import clearance and shipment delivery.
• Oversaw transportation and storage logistics from port to warehouse, ensuring proper handling and storage of goods.
• Maintained effective communication with suppliers and vendors, providing shipment updates and resolving import-related issues.
• Monitored shipment schedules to ensure on-time delivery; prepared logistics reports to track performance and drive continuous process improvements.
• Maintained detailed records of import transactions and handled queries from internal and external stakeholders.
• Actively supported team operations by resolving logistical bottlenecks and enhancing efficiency.

Social Media Management

• Managed company social media pages on YouTube, Instagram, and LinkedIn, uploading product details and updates.
• Created engaging content to boost audience interaction and brand visibility.
• Maintained and updated the company website to ensure accurate and up-to-date information.

• Conducted market research to identify growth opportunities and emerging trends.
• Collaborated with executives to develop and implement strategic marketing initiatives.
• Created and refined business proposals to attract and retain clients.
• Monitored departmental expenses and managed budget compliance.
• Contributed to achieving revenue targets through strategic planning and client engagement.
• Provided training and mentorship to team members to enhance performance.
• Engaged with customers and collected feedback through calls, emails, and surveys.

• Managed guest check-in and check-out processes, ensuring a smooth and welcoming experience.
• Handled online reservations and maintained accurate booking records.
• Promoted services and offers through social media platforms to enhance visibility and engagement.
• Completed C-form registrations in compliance with regulatory requirements.
• Attended incoming calls, provided information, and addressed guest inquiries efficiently.

• Customer check in
• Room allocation Check out
• Attending calls, Internal and external Reservation
• Attending walk in customers Group handling
• C form registration
• Complaint handling