SNEHA S
Abu Dhabi,UAE
Summary
I am an ambitious and hard-working person, looking to kickstart my career in an esteemed organization and incorporate my skills.
Experienced in hospitality with focus on delivering exceptional guest service and managing front desk operations. Skilled in handling guest inquiries, coordinating with various departments, and ensuring seamless check-in and check-out process. Committed to enhancing guest satisfaction through strong communication and organisational abilities.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Front Office Associate
Coorg Orange Blossom Resort & Spa
Kodagu Karnataka , India
07.2022 - 09.2024
- Communicated special guest requests to respective departments promptly, aimed at delivering personalised services.
- Enhanced customer service by promptly addressing guest queries and complaints.
- Processed reservations over the phone and email efficiently, provided timely confirmation to customers.
- Delivered excellent hospitality by greeting all visitors warmly upon arrival at the premises.
- Managed front desk operations, ensured smooth running of daily tasks.
Assistant Nurse
St Peter's hospital Elanji
Ernakulam, India
04.2020 - 04.2022
- Enhanced patient comfort by providing daily personal care and hygiene assistance.
- Assisted in the administration of medications under nurse supervision, adhered to strict guidelines.
- Participated in patient assessments; helped develop effective care plans.
- Communicated clearly with patients and their families, establishing trust and rapport.
Education
Bachelor of Business Administration -
St. Anne's Degree college
Karnataka 01.2017 - 01.2018
Skills
- Basic accounting knowledge
- Microsoft office suite proficiency
- Proficient in multiple languages
- Customer interaction
- Documentation and reporting
- Booking management
- Administrative support
- Customer service orientation
LANGUAGES
- ENGLISH
- MALAYALAM
- HINDI
- KANNADA
TECHNICAL QUALIFICATION
Diploma in Indian and International Accounting:
- Basic of IT
- MS Office
- TALLY ERP 9
- Peachtree
- Busy
- Oracle
References
References available upon request.
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Front Office Associate
Coorg Orange Blossom Resort & Spa
07.2022 - 09.2024
Assistant Nurse
St Peter's hospital Elanji
04.2020 - 04.2022
Bachelor of Business Administration -
St. Anne's Degree college
01.2017 - 01.2018
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