Snehal Desai

• Lead team with mandate to grow the ARR business by 20% for BFS in emerging markets.
• Maintained consistent growth at 10 % CAGR with 15 % revenue, 5 % contribution margin, operating profit and 35 % EBITDA.
• Networked with customers, prospects and partners at conferences and trade shows.
• Adept at developing and deploying key sales tools like NPS, Key Account Management and NPS tools for a coherent measurement metrics.
• Strategy for identification of SAM and TAM. Focused markets and emerging market identification.
• Monitored industry trends, keeping current on latest changes and competition in industry. Preparing battle cards.
• Evaluated product development strategies and prepared alternative approaches to goal achievement.

Functional Skills - Sales | Marketing | Pre-Sales | Key Account Management | Project Management

Industry - Banking (Europe) | Insurance (Global)

Active Geographic Engagements - Dubai | Oman | Qatar | South Africa | Malaysia | Philippines | Nigeria | Vietnam | Singapore | Kenya | Ethiopia | + 14 more countries.

> I have played Key role in bagging largest multi-country deal

> I have Driven 4 Multimillion $ large deals from the front.

> I was instrumental in setting up New Verticals for BI, CRM and Digital Initiatives helping incremental P & L sales.

> I have Played critical role in breakthroughs in New geographies like Vietnam, Philippines, Egypt, Morocco.

Strategic and financial

• Business Development strategy including future plans, account planning, operating model, targets,
capability building, bid management and Pre-sales activities

• Identify new markets/potential and target customer segments as per the signed-off Business Development plan

• Drive win-loss analysis of bids to ensure higher conversion ratios

• Review pursuit plan for the team and business pipeline with leadership to ensure target achievement

• Assist the leadership in pricing / commercial decisions regarding bid response

• Update the leadership on compete intelligence and latest developments in the market (on technology, trends)

• Cost, Customer Service efficiency, Process efficiency achievement with help of technology and process enhancement for Operations and Sales.
• Key Projects undertaken CRM, Portals, Mobility, CSM, BI, Improved Onboarding Experience.
• Completed Critical Project of Mobile and Portals in 6 months.

Responsible for Branch Operations and Customer Services for the Cluster containing 9 Branches in South Gujarat with a team of 30 people. Key measurement metrics is 6 sigma delivery in operations, agency and customer support.

• Trade Finance - Local Bill Discounting, Export Credits
• Forex Operations - Letter of Credit, Imports, Exports
• Credits Operations - Cash Credit, Home Loans, Term Loans, Personal Finance, Car Finance
• Branch Operations - Inward and Outward clearing, Cashiering, Day end Closing
• Mutual fund and stock market trade and investment operations in the Bank\
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.