NOVNATH PATIL SALBANNA
DUBAI
Summary
Operations Manager with eight years of experience at I Systems, dedicated to optimizing efficiency and developing teams through strategic initiatives. Proficient in setting key performance indicators and enhancing customer satisfaction metrics. Achievements include improved operational effectiveness and increased employee productivity through collaborative teamwork and ongoing training. Notable for strong problem-solving capabilities and relationship management in challenging situations.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Operations Manager
I Systems
Hyderabad
06.2017 - Current
- Managed electronic security systems and home automation business for eight years.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Created key performance indicators to measure operational effectiveness.
- Directed daily workflows of employees to enhance productivity and maintain quality.
Marketing and Sales Manager
I Security System Solutions
Hyderabad
02.2011 - 06.2017
- Created marketing campaigns to promote products, services, and brand awareness.
- Designed promotional materials such as flyers, brochures, catalogs, advertisements.
- Developed and implemented strategies to increase customer satisfaction and sales growth.
- Provided guidance and support to junior team members on various projects related to marketing and sales operations.
Relationship Manager
Saffron Capital Ltd
Hyderabad
05.2008 - 11.2008
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Customer Care Executive
TATA Business Support Solutions
Hyderabad
10.2007 - 05.2008
- Ensured optimal service levels through consistent monitoring of network performance.
- Resolved complex technical problems by diagnosing issues promptly.
- Delivered technical support for customers, addressing hardware and software challenges.
- Analyzed customer feedback to drive improvements in service quality.
Group Leader
Voiceline Communications
Hyderabad
03.2005 - 02.2006
- Implemented strategies that significantly boosted sales performance.
- Identified key areas of improvement within the sales process.
- Designed incentive programs to encourage employee target achievement.
- Provided continuous training and development for all team members.
Marketing Executive
Page Point Services India Ltd
Hyderabad
02.2001 - 09.2003
- Created weekly reports detailing key performance indicators tied to marketing efforts.
- Executed lead generation through direct mail, cold calls, and email outreach.
- Updated and managed a comprehensive customer contact information database.
Education
High School Diploma -
New Science College
HyderabadSome College (No Degree) - Business Administration
Bells College
LondonSkills
- Critical analysis
- Team collaboration
- Risk evaluation
- Technical assistance
- Dispute resolution
- Financial oversight
- Sales consultation
- Effective communication
- Ongoing education
- Group development
Affiliations
Qualified for two foreign trips in the systems
Qualified for four trips in the I security system solutions
Accomplishments
Awarded the best employees for four months in Voice Line
Awarded best sales consecutively for two months in Saffron Capital
Languages
Kannada
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Urdu
Beginner
A1
Telugu
Proficient (C2)
C2
Tamil
Beginner
A1
Certification
- CCNA Network certified
- MCITP Certified
- Texecom Trained Engineer Certified
- Artificial Intelligence and Machine Learning Certified.
Timeline
Operations Manager
I Systems
06.2017 - Current
Marketing and Sales Manager
I Security System Solutions
02.2011 - 06.2017
Relationship Manager
Saffron Capital Ltd
05.2008 - 11.2008
Customer Care Executive
TATA Business Support Solutions
10.2007 - 05.2008
Group Leader
Voiceline Communications
03.2005 - 02.2006
Marketing Executive
Page Point Services India Ltd
02.2001 - 09.2003
High School Diploma -
New Science College
Some College (No Degree) - Business Administration
Bells College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Date of Birth: 05/22/79
- Marital Status: Single
Business Details - Current Business
I Systems, electronic security systems and home automations, 8 years, Founder and Managing Director, RS Brothers Group, South India Shopping Malls, Paradise food Court Pvt Ltd (PARADISE BIRYANI), Heritage Fresh Group, White House, Hariprasad Developers
Languages
- English
- Hindi
- Kannada
- Telugu
Personal Information
- Date of Birth: 05/22/79
- Marital Status: Single
Business Details - Current Business
I Systems, electronic security systems and home automations, 8 years, Founder and Managing Director, RS Brothers Group, South India Shopping Malls, Paradise food Court Pvt Ltd (PARADISE BIRYANI), Heritage Fresh Group, White House, Hariprasad Developers
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