Eman Saeed
Dubai
Summary
Energetic employee well-versed in strong communication and organisation skills.Proficient in planning, coordinating and executing successful production strategies in customer service,production management, logistics, organisational development and teambuilding within diverse industries.Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Operations Executive
DB Schenker X DSV
Dubai
06.2024 - 11.2025
- Managed and maintained comprehensive documentation for operational processes.
- Monitored and managed project timelines for timely completion of deliverables.
- Coordinated with external partners for successful execution of joint projects.
- Reported issues and damages to senior warehouse staff, enabling prompt effective resolutions.
Event Coordinator
Servicing International Trade Event LLC (SITE)
Sharjah
11.2023 - 05.2024
- Promoted upcoming events to drive awareness, increase attendance and support client success.
- Coordinated logistics, leading to seamless flow of events.
- Managed vendor relationships to ensure best value for money.
Volunteer Coordinator (Freelancer)
ILT (International League T20)
Dubai
01.2024 - 02.2024
- Championed volunteer achievements and drove performance through incentives.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
Intern
Allama Iqbal International Airport Lahore
Lahore
09.2019 - 10.2023
- Overviewed all the shift activities including consistent manner with airport policy in departments like Cargo, Logistics, Atc, HR and flight inquiry.
- As an Airport Service Agent, I was responsible for delivering top-notch customer service to our valued passengers during check-in, boarding and baggage handling.
- Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis.
Manager of Business Development and Sales
Gharnata Future Consultant
01.2023 - 09.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
- Travel Consultant
Supervisor Travel Services
U-Travel International
03.2022 - 10.2022
- Performed asset recognition to verify return profit over time.
- Trained and mentored staff to deliver exceptional passenger service and assistance.
- Travel Agency
Accounts Assistant
Vocational Training Institute
08.2021 - 01.2022
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Prioritised administrative tasks based on tight deadlines.
Customer Service Representative
Vocallynx LLC
Lahore
12.2020 - 07.2021
- Upskilled team members by planning and delivering training workshops.
- Supported new hires through onboarding process for speedy and successful training.
- Led shifts and motivated team to drive sales.
- Managed high-volume customer queries simultaneously through effective multitasking.
Call Centre Agent
Vortex Communications
Lahore
08.2019 - 10.2020
- Maintained accurate knowledge of current services to provide informative customer advice.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Achieved daily performance targets, aiding department progression towards sales goals.
Education
Matriculation -
Rangers Public School
Intermediate - Science
Superior Group Of Colleges
Bachelors: BS - Aviation Management
University of lahore
Lahore 09.2019 - 08.2023
Skills
- Microsoft Office Skills
- Vendor Handling and Negotiation Skills
- Customer Service Expert
- Excellent Communication
- Adaptability to new situations
- Demonstrated leadership
- Invoice preparation
- Event management
Certification
- Computer Application & Office Professional, VTI, 12/2021
- Office Professional, District Industrial Home Sanatzar, 09/2019
- Certificate of Participation as Brand Ambassador, University of Lahore, 2022
- Talent Award, Expo 2022
- Certificate in Graphic Designing, NS Training Limited Development
- Certificate in Search Engine Optimization, NS Training Limited Development
Timeline
Senior Operations Executive
DB Schenker X DSV
06.2024 - 11.2025
Volunteer Coordinator (Freelancer)
ILT (International League T20)
01.2024 - 02.2024
Event Coordinator
Servicing International Trade Event LLC (SITE)
11.2023 - 05.2024
Manager of Business Development and Sales
Gharnata Future Consultant
01.2023 - 09.2023
Supervisor Travel Services
U-Travel International
03.2022 - 10.2022
Accounts Assistant
Vocational Training Institute
08.2021 - 01.2022
Customer Service Representative
Vocallynx LLC
12.2020 - 07.2021
Intern
Allama Iqbal International Airport Lahore
09.2019 - 10.2023
Bachelors: BS - Aviation Management
University of lahore
09.2019 - 08.2023
Call Centre Agent
Vortex Communications
08.2019 - 10.2020
Intermediate - Science
Superior Group Of Colleges
Matriculation -
Rangers Public School