Soe Naing Win
Abu Dhabi,UAE
Summary
Professional with strong communication skills and a track record of maintaining composure in high-pressure situations. Demonstrates effective leadership and team-building abilities, enhancing collaboration and productivity. Experienced in public relations, successfully cultivating positive relationships and improving organizational reputation. Focused on utilizing these strengths to achieve impactful results in future roles.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Guest Arrival Expert
Marriott Downtown Hotel
Abu Dhabi, UAE
04.2025 - Current
- Welcomed guests upon arrival, ensuring a smooth and pleasant check-in experience.
- Coordinated with various departments to fulfil guest requests and resolve any issues.
- Managed guest inquiries and provided information regarding hotel amenities and services.
- Assisted in training new team members, promoting a culture of excellent customer service.
- Developed and maintained positive relationships with guests to enhance their overall satisfaction.
- Assisted guests with luggage and transportation needs ensuring exceptional service.
- Delivered prompt and courteous service to guests during check-in and check-out processes.
- Demonstrated knowledge of local attractions, aiding in enriched holiday experiences for guests.
- Offered assistance with transportation arrangements to facilitate easier travel for guests.
Guest Arrival Expert
Delta Hotel By Marriott City Center Doha
Doha, Qatar
11.2022 - 03.2025
- Welcomed guests upon arrival, ensuring a warm and friendly atmosphere.
- Assisted guests with check-in process, providing accurate information on hotel amenities.
- Handled guest inquiries and complaints promptly, striving to exceed customer expectations.
- Managed luggage handling efficiently, ensuring safe delivery to guest rooms.
- Maintained knowledge of local attractions and services to enhance guest experiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Bellman
Wyndham Grand Yangon
Yangon, Myanmar
11.2019 - 10.2022
- Assisted guests with luggage and provided exceptional customer service throughout stay.
- Coordinated transportation arrangements for guests ensuring timely pickups and drop-offs.
- Delivered room service orders and ensured accuracy of requests for guest satisfaction.
- Guided guests to rooms and provided detailed information about hotel facilities and services.
- Offered assistance with transportation arrangements to facilitate easier travel for guests.
- Demonstrated knowledge of local attractions, aiding in enriched holiday experiences for guests.
- Communicated effectively with other departments for better operational flow across the hotel.
Education
Foundation degree - English
University of Magway
Myanmar 09.2014 - 09.2016
Diploma - Front Office Operation
Hotel & Tourism Training Center
Yangon / Myanmar 02.2013 - 04.2013
Skills
- Calm under pressure
- Communication skills
- Team building
- Public Relations
- Leadership
Languages
English
Intermediate
Timeline
Guest Arrival Expert
Marriott Downtown Hotel
04.2025 - Current
Guest Arrival Expert
Delta Hotel By Marriott City Center Doha
11.2022 - 03.2025
Bellman
Wyndham Grand Yangon
11.2019 - 10.2022
Foundation degree - English
University of Magway
09.2014 - 09.2016
Diploma - Front Office Operation
Hotel & Tourism Training Center
02.2013 - 04.2013