Sofia Afanaseva
Dubai,UAE
Summary
I have great experience in hospitality industry. I am organized, enjoy working with a variety of people, purposeful, have communication skills and have a great attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Supervisor
Jumeirah
Dubai, UAE
2023.09 - Current
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Dealt with customer complaints and rectified product and service issues.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Head waiter
Jumeirah
Dubai, UAE
2022.06 - 2023.09
- Delivered quality service by providing warm and welcoming environment.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Upsold sides and beverages to increase restaurant revenue.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
Hostess
Du Nord
Saint-Petersburg, Russia
2023.02 - 2023.04
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Answered phone calls and scheduled reservations for guests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Provided receipts and invoices and collected payments from customers.
Server assistant
Four Seasons
Saint-Petersburg , Russia
2021.04 - 2022.05
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Hostess
Ginza Project
Saint-Petersburg, Russia
2020.08 - 2020.12
- Answered phone calls and scheduled reservations for guests.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Acted as first point of contact for customers to resolve potential issues with reservations.
Education
Bachelor's degree - Hospitality
SWISSAM Hospitality Business School
Saint-Petersburg/Russia 09/2019 - 06/2022
Skills
- Employee management
- Issue resolution
- Customer service
- Motivational communication
- Team supervision
Languages
Russian
Native
English
Fluent
Certification
- Certified [WSET Level 1], [WSET] - [ Level 1 Award in wine]
Timeline
Supervisor
Jumeirah
2023.09 - Current
Hostess
Du Nord
2023.02 - 2023.04
Head waiter
Jumeirah
2022.06 - 2023.09
Server assistant
Four Seasons
2021.04 - 2022.05
Hostess
Ginza Project
2020.08 - 2020.12
Bachelor's degree - Hospitality
SWISSAM Hospitality Business School
09/2019 - 06/2022