SOFIA AMHARECH
Abu Dhabi,UAE
Summary
Result-driven and committed professional with over 7 years of diverse experience in the Oil & Gas, Banking, Real Estate, and Events Management industries. Adept in administration, customer service, and event management, possessing persuasive communication skills, and a robust commitment to customer satisfaction. Seeking a challenging role that offers growth and the opportunity to contribute to organizational success.
Overview
9
9
years of professional experience
4028
4028
years of post-secondary education
Work history
Executive Customer relation
ADNOC Distribution
Abu Dhabi
01.2020 - 07.2025
- Manage and support B2B and C2B accounts.
- Helping the company with the marketing campaign.
- Advertising the company goods and services.
- Answering incoming & outbound calls and creating tickets and reports.
- Responding to customer's emails, social media, Website.
- Resolving customer complaints.
- Escalate complaints to other departments (Finance, ADNOC smart wallet , Reward , My station Insurance, Retail, Vehicle inspection, Marketing).
- Explaining to customers the services of ADNOC smart wallet such as ( tag installation - token fees - account creation - monthly tax invoices - ADNOC plus card usage - Payment method - Updating account details such as ( trade license & admins details ).
- Explaining to customers ADNOC reward benefits such as ( points earning & how to use them into ADNOC station - falcons earning - vouchers earning - redeeming points into smiles & etisalate - payment method - Discounts on c-store products ).
- Internal and external communication.
- Follow up customer cases when necessary.
Project Coordinator
Flash Entertainment
10.2018 - 12.2018
- Creating English and Arabic detailed presentations regarding the event.
- Translating English content to Arabic.
- Organizing, distributing and tracking VIP's invitations and parking pass to the client.
- Organizing seating arrangement in the VVIP area.
- Supervising and ensuring smooth flow of the event.
- Arranging accreditation pass for the volunteers.
- Arranging access pass for VIP's.
- Setting up and distributing giveaways for the VVIP area.
- Contacting and following up with local universities for supporting the event digitally.
- Receiving and hosting Media and PR groups.
Customer Service Officer
Vibes Events
11.2017 - 09.2018
- (Events assigned: Abu Dhabi Art Fair, Formula 1 Concerts, F1 Powerboat World Championship, Winter Wonderland, World Future Energy Summit, World Science Festival, Mother of The Nation, The Book Fair, CPhI Middle East & Africa)
- Liaise with clients to find out their exact event requirements.
- Handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly.
- Registration.
- Usher.
Office Administrator
Am Pioneer Real Estate and General Contracting
03.2017 - 10.2017
- Providing guidance and assisting seller and buyers in marketing and purchasing property for the right price under the best terms.
- Contacting clients to find out what kind of property they want and how much they are willing to pay.
- Advertising and describing the properties in our websites.
- Performing general office duty (Filing, answering calls, directing calls to the concerned department).
Coordinator
Abu Dhabi Islamic Bank
10.2016 - 12.2016
Government Relations Officer
AD Petroleum Ports Operating Company-IRSHAD
10.2016 - 12.2016
Education
Bachelor of Science - Business Administration
NYIT
Abu Dhabi 05.2016
High School Diploma -
Al Nahda National School
Abu Dhabi 05.2011
Skills
- Self-confidence
- Interpersonal skills
- Communication skills
- Problem-solving skills
- Teamwork
- Relationship building
- KPI management
- Data analysis
- Organizational skills
- Independence
- Fast learner
- Self-initiative
- Commitment
- Responsiveness
- Trustworthiness
- Customer experience relations
Languages
Native Arabic.
Fluent in both spoken and written English.
Good spoken French.
Accomplishments
Awarded by ADNOC Distribution’s Marketing team for being one of the top performance team members for the year of 2023 , 2024 & 2025.
Praised by the CID team for aiding and assisting in training modules. Assisted in the continues team development and growth.
Timeline
Executive Customer relation
ADNOC Distribution
01.2020 - 07.2025
Project Coordinator
Flash Entertainment
10.2018 - 12.2018
Customer Service Officer
Vibes Events
11.2017 - 09.2018
Office Administrator
Am Pioneer Real Estate and General Contracting
03.2017 - 10.2017
Coordinator
Abu Dhabi Islamic Bank
10.2016 - 12.2016
Government Relations Officer
AD Petroleum Ports Operating Company-IRSHAD
10.2016 - 12.2016
Bachelor of Science - Business Administration
NYIT
High School Diploma -
Al Nahda National School
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