Sofia Hamdi
Dubai
Summary
As a Senior Account Manager with over ten years of experience, I specialize in implementing and driving successful sales strategies that transform traditional sales into genuine partnerships. My career has equipped me with a revenue-driven mindset, strategic thinking, and exceptional organizational skills, crucial for designing and executing successful sales initiatives and go to market strategies. I am passionate about cultivating and fostering professional, profitable relationships while maintaining trust and integrity with my customers. My strong communication skills enable me to understand and meet customer needs, ensuring their success and satisfaction. I believe sales should be more than transactions; they should be strategic collaborations that drive mutual growth and value. By deeply understanding each customer's unique needs and goals, I strive to provide tailored solutions that not only meet current demands but also anticipate future opportunities. Curious, entrepreneurial, and dedicated to delivering a fantastic customer experience, I excel in meticulous planning, attention to detail, and the ability to multi-task while prioritizing significant actions. Fluent in five languages, I adapt easily to diverse business environments, enhancing my ability to build and sustain long-term relationships with clients globally.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Emaar
06.2021 - Current
- Developed and executed robust plans to identify and secure new clients and partnerships, strategically positioning Dubai Opera for revenue growth and market expansion.
- Managed key client accounts, ensuring high levels of customer satisfaction, repeat business, and revenue growth through proactive account management strategies.
- Cultivated and maintained strong relationships with key clients, resulting in increased client retention and satisfaction.
- Worked with cross-functional teams to develop innovative solutions and proposals tailored to client needs.
- Implemented CRM systems and streamlined sales processes to improve operational efficiency and tracking of sales activities.
- Mentored and coached junior business development staff, leading to a 30% improvement in their sales performance.
- Prioritized and delivered excellent customer experiences, ensuring smooth event execution and resolving any issues that arose.
- Supported the marketing function to enhance brand awareness and generate new business opportunities.
Senior Account Manager
Accor
10.2018 - 11.2021
- Developed and implemented comprehensive sales strategies to target corporate clients, increasing market share and revenue.
- Cultivated and maintained strong relationships with key business clients, understanding their needs to offer tailored hospitality solutions.
- Led negotiations to secure favorable contracts, consistently achieving high-value deals and long-term partnerships,
- Executed effective sales plans to meet and exceed revenue targets, contributing significantly to the company's financial success.
- Managed the entire sales pipeline, from prospecting to closing deals, ensuring a steady flow of opportunities and consistent business growth.
- Identified and developed new business opportunities, expanding our client base and enhancing market presence.
- Worked closely with the marketing and operations teams to ensure seamless service delivery and client satisfaction.
- Collaborated with cross-functional teams, including finance, product development, and customer service, to align sales strategies with overall business objectives and enhance customer experiences.
Account Manager
Accor Hotels
08.2016 - 10.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager
Freelance
01.2015 - 07.2016
- Leading the Perfume and Cosmetics department, driving sales strategies and performance in French, Spanish, and African markets
- Traveling frequently to negotiate terms and close high-value deals with customers, ensuring favorable outcomes and long-term partnerships
- Developing and executing plans to achieve and exceed revenue targets, contributing to the company's financial growth
- Building and managing a robust sales pipeline, from lead generation to deal closure, ensuring a consistent flow of opportunities
- Identifying and developing new business leads to expand market reach and drive sales growth
- Establishing and maintaining a strong international network of buyers and suppliers to support business objectives
- Overseeing all sales and purchase orders in collaboration with the logistics office to ensure seamless operations.
Account Manager
Van Caem Klerks Group
01.2013 - 01.2015
- Leading the Perfume and Cosmetics department, driving sales strategies and performance in French, Spanish, and African markets
- Traveling frequently to negotiate terms and close high-value deals with customers, ensuring favorable outcomes and long-term partnerships
- Developing and executing plans to achieve and exceed revenue targets, contributing to the company's financial growth
- Building and managing a robust sales pipeline, from lead generation to deal closure, ensuring a consistent flow of opportunities
- Identifying and developing new business leads to expand market reach and drive sales growth
- Establishing and maintaining a strong international network of buyers and suppliers to support business objectives
- Overseeing all sales and purchase orders in collaboration with the logistics office to ensure seamless operations.
Education
Master of Science - Economics
Erasmus Universiteit Rotterdam
The Netherlands01.2012
Bachelor of Science - Economics
The Hague University
The Netherlands01.2011
Skills
- Customer Success
- Sales Processes
- Salesforcecom
- Business Development
- Excellent negotiation skills
- Partnership Development
- Customer Relations
- Goals and performance
- Revenue Generation
- Strategic Planning
- Sales expertise
- Client Relationship Management
Accomplishments
I have had the distinct honor of receiving a certificate of appreciation from his Excellency Sheikh Nahyan Bin Mubarak Al Nahyan, the esteemed Minister of Tolerance.
Certification
- Strategic Business Analysis Essentials
- Zendesk Customer Service Professional Certificate
Languages
Arabic
Spanish
English
French
Dutch
Personal Information
Title: Senior Account Manager | Consultative Selling | Growth Mindset
Timeline
Senior Account Manager
Emaar
06.2021 - Current
Senior Account Manager
Accor
10.2018 - 11.2021
Account Manager
Accor Hotels
08.2016 - 10.2018
Account Manager
Freelance
01.2015 - 07.2016
Account Manager
Van Caem Klerks Group
01.2013 - 01.2015
Master of Science - Economics
Erasmus Universiteit Rotterdam
Bachelor of Science - Economics
The Hague University
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