Hi, I’m
SOFIA MWANDU
Hostess
Dubai,Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
years of professional experience
Work History
JW MARROTT MARQUIS
Restaurant Hostess
02.2023 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Backed up servers by checking on tables and retrieving items for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Answered phone calls to take orders, give information and document reservations.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
JW Marriott Marquis Hotel
Accounting Intern
06.2022 - 02.2024
Job overview
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Tracked funds, prepared deposits and reconciled accounts.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Collaborated with audit teams to ensure compliance with applicable accounting standards and regulations.
- Provided journal entries and performed accounting on accrual basis.
- Pitched in to help manager with special projects.
- Prepared working papers, reports and supporting documentation for audit findings.
- Reconciled balance sheet figures in [Software] and sought assistance to reduce errors.
- Assisted with month-end closing and reporting duties.
Education
MAKERERE UNIVERSITY KAMPALA
Bachelor of Commerce from ACCOUNTING
02.2017
Skills
- Familiarity with POS systems
- POS system operations
- Table Bussing
- Wait List Management
- Complaint Handling
- Flexible and Adaptable
- Active Learning
- Item promotion
Additional Information
I can effectively use the following programs
1.Microsoft Excel
2.opera system
3.Quick Books
4.Tally
Languages
English
Advanced (C1)
Timeline
Restaurant Hostess
JW MARROTT MARQUIS
02.2023 - Current
Accounting Intern
JW Marriott Marquis Hotel
06.2022 - 02.2024
MAKERERE UNIVERSITY
Bachelor of Commerce from ACCOUNTING
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