Faroudja Sofia Messaoud

Dubai,UAE

Summary

Dynamic and adaptable professional with expertise in customer-focused roles, demonstrating exceptional skills in relationship management, multicultural communication, and problem-solving under pressure. Adept at ensuring passenger comfort and safety while upholding uniform standards and handling travel documents with precision. Proficient in sales, hospitality, and cash handling, complemented by strong interpersonal communication and public speaking abilities. Committed to fostering positive client experiences through teamwork, tolerance, and a diplomatic approach.

Overview

years of professional experience

2021

years of post-secondary education

Work history

Sales Associate

Pull&Bear (Azadea Group)

Dubai

06.2022 - 06.2025

Deliver personalized customer service to a multicultural clientele.
Achieve and surpass monthly sales targets consistently.
Maintain a professional appearance and assist in merchandising and store organization.
Handle customer complaints with diplomacy, ensuring client satisfaction and brand loyalty.
Work effectively in a team to maintain high store standards and smooth daily operations.

Hostess

Private Events and Restaurants

Oran

01.2020 - 05.2020

Welcomed and assisted guests at high-end restaurants and private events.
Ensured guests received a professional and warm first impression.
Managed guest lists, seating arrangements, and customer inquiries.
Communicated fluently in Arabic, French, and English with international clients.
Worked closely with service and management teams to create memorable guest experiences.

Education

Bachelor’s Degree - English Literature and civilization

Ahmed Ben Ahmed University

Skills

Positive outlook
Diplomatic approach
Tolerance under pressure
Passenger comfort ensuring
Clear interpersonal communication
Public speaking competence
Cash handling
Relationship Management
Personal presentation
Multicultural awareness

Teamwork and adaptability
Problem-solving and client care
Strong sales and hospitality abilities
Fast learner with a positive attitude
Basic computer literacy
Multilingual communication
Self-Defence techniques
Upholding uniform standards
Customer-Focused attitude
Handling travel documents

Languages

English

Fluent

Arabic

Native

French

Fluent

Affiliations

Travelling
Gym

References

References available upon request.

Timeline