SOHA ASAAD
Abu Dhabi
Summary
Developed exceptional organizational and analytical skills in highly regulated environment. Efficient in customer service and maintaining comprehensive documentation systems while ensuring compliance and accuracy. Seeking to transition into new field where these transferrable skills can drive operational excellence and support team success.
Overview
6
6
years of professional experience
Work History
Document Controller
Burjeel Medical City
03.2023 - Current
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Utilized advanced software tools to improve overall document control processes, leading to increased productivity levels within the team.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
Guest Service Executive
Burjeel Medical City
01.2021 - 03.2023
- Provided exceptional customer service to patients, visitors, and medical staff in a fast-paced healthcare environment.
- Effectively communicated with individuals from diverse backgrounds to understand their needs and address inquiries.
- Resolved guest concerns promptly and courteously, ensuring a positive experience for all.
- Managed multiple tasks simultaneously, prioritizing effectively to meet deadlines and maintain efficiency.
- Maintained accurate records and documentation, ensuring adherence to company policies and procedures.
Receptionist
Dalla's Hospital
01.2019 - 09.2020
- Provided exceptional customer service to patients, visitors, and medical staff in a busy hospital environment.
- Managed a high volume of calls and inquiries, ensuring prompt and courteous communication.
- Maintained accurate patient records and adhered to hospital protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customers problems and complaints.
Education
Bachelor of Arts - English
Lebanese University
Saida, Lebanon06.2021
High School Diploma -
Rosary School
Abu Dhabi, United Arab Emirates01.2017
Skills
- Exceptional communication (verbal & written)
- Calm & professional in challenging situations
- Customer service
- Conflict resolution
- Active listening
- Detail-oriented
- Multitasking
- Record keeping
- Organizational skills
- Document organization
- Data accuracy
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Document Controller
Burjeel Medical City
03.2023 - Current
Guest Service Executive
Burjeel Medical City
01.2021 - 03.2023
Receptionist
Dalla's Hospital
01.2019 - 09.2020
Bachelor of Arts - English
Lebanese University
High School Diploma -
Rosary School
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