Summary
Work History
Education
Skills
Timeline
Generic
Soha Elbadwy

Soha Elbadwy

Call Center/Customer Service

Summary

Hard-working and dedicated professional with over four years of experience in delivering exceptional customerservice and support. Proven expertise in providing professional and interpersonal service, with a strong focus ondetail-oriented documentation and the creation of comprehensive user help guides.Skilled in analytical thinking andresearch,coupled with excellent time management capabilities. Adept at handling diverse customer support scenariosand committed to enhancing customer satisfaction across various service fields

Work History

Call Center Representative

Be You /Mmlket Elgmal Clinic
10.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Bachelor's Of Tourism And Hotels - Tourism And Hospitality

Higher Institute of Tourism And Hotels
Alexandria,Egypt
11.2020

Skills

Excellent communication and

Timeline

Call Center Representative

Be You /Mmlket Elgmal Clinic
10.2024 - Current

Bachelor's Of Tourism And Hotels - Tourism And Hospitality

Higher Institute of Tourism And Hotels
Soha ElbadwyCall Center/Customer Service