SOHA MUSSE
Abudhabi
Summary
An adept Educational Technology Specialist with over 4 years of experience, skilled at discerning the requirements of businesses and clients. A strategic mind with exceptional problem-solving ability, adept at communicating effectively with nontechnical stakeholders, including students, parents, and educators, to swiftly resolve issues. Demonstrates a consistent history of delivering exceptional customer service and displaying leadership prowess. Specializes in providing training on a wide range of technological tools and excels in managing individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT-DELEGATED TL
e&enterprise Cloud-Alef Education -Al Dhannah Schools
10.2023 - Current
- Coach and mentor junior colleagues to achieve targets.
- Create visual representations of data for reports, presentations, and meetings.
- Instruct and guide staff in achieving project and business goals.
- Supervise IT team to maintain, install, and update systems aligned with needs.
- Foster positive employee relationships through communication, training, and coaching.
- Professionally handle difficult customer complaints and objections to maintain first-class customer service standards.
- Train school staff to resolve complaints appropriately to maintain customer satisfaction.
TECHNICAL SUPPORT ENGINEER
e&enterprise Cloud-Alef Education-Al Dhannah Schools
09.2020 - Current
- Asset management: Repair, replace, conduct routine check-ups, and updates.
- Manage network operations and environment for 500 onsite and remote users.
- Monitor network infrastructure, including access points, SSID, firewall, and servers.
- Possess strong knowledge of LAN technology.
- Platform administration: Manage passwords and credential management for over 1700 users.
- Google Workspace administration and training.
- Conduct training sessions for non-technical staff.
- Monitor and respond to IT support requests from users via ITSM ticketing system or technical escalations within the IT department.
- Analyze and resolve end-user hardware and software computer problems promptly and accurately, whether in person, remotely, or via phone.
DIGITAL MARKETING SPECIALIST
Aljokertravel - Freelance
06.2022 - 01.2024
- Designed an iconic logo for Al Joker Travel, enhancing the agency's identity.
- Boosted social media engagement, resulting in a significant growth in online presence.
- Customized professional email setups to facilitate efficient communication.
- Provided prompt tech support to ensure operational continuity.
DESIGN TECHNOLOGY & ROBOTICS TEACHER
Ministry of Educaon-UAE
08.2019 - 08.2020
- Accomplished Design Technology & ICT Teacher with a proven track record of equipping students with essential technological skills and knowledge.
- Recognized for outstanding performance, receiving the "Teacher of the Year" award, reflecting dedication to excellence in IT education and student success.
- As a Personalized Learning Advocate, championed a student-centered approach by utilizing adaptive technologies and individualized learning plans, resulting in a 36% improvement in student satisfaction scores and academic performance.
- Made a positive impact on students' lives by inspiring a love for learning, fostering critical thinking skills, and instilling confidence in their abilities to succeed academically and beyond.
- Empowered students to cultivate essential teamwork skills through collaborative projects and interactive exercises, enhancing cooperation and measurably improving students' ability to work in groups.
- Additionally, led initiatives as part of a Cybersecurity Awareness Team within the regional schools community.
COMPUTER SKILLS TRAINER-Part Time
Lorain Institute
04.2015 - 04.2017
- Curriculum Development: Crafting comprehensive training programs.
- Instructional Delivery: Conducting engaging and interactive training sessions.
- Individualized Support: Providing personalized guidance and support to learners.
- Assessment and Feedback: Performing regular assessments to evaluate learner progress and proficiency levels.
- Technology Integration: Integrating relevant tools and resources to enhance the effectiveness of training programs.
- Continuous Learning: Engaging in continuous professional development to expand personal knowledge and expertise.
Education
DIPLOMA IN HUMAN RESOURCES MANAGEMENT -
Lorain International Institute
01.2016
B.C.A BACHELOR OF COMPUTER APPLICATION -
Osmania University
DIPLOMA IN EDUCATION AND TRAINING -
Lorain International Institute
Courses
Skills
- Experience in supporting
- Office 365
- Release management
- Troubleshooting proficiency
- Cloud & system and data backups
- Sites Auditor - Visits IT
- Resources check
- Risk Management
- Dependable and Reliable
- Leadership & Managing of individuals
- Client Relationship Management
- Coaching & Training
- Negotiation
- Attention to Detail
- Strong interpersonal & communication skills
- Technical documents comprehension
Certification
- CCNA 200-301: Cisco Certified Network Associate
- ITILv4: IT Service Management
- Self-Management & Professionalism in the Workplace
- AZ-900: Microsoft Azure
- Team Excellence
- Teaching Beyond Borders
Languages
- ENGLISH
- ARABIC
Timeline
IT-DELEGATED TL
e&enterprise Cloud-Alef Education -Al Dhannah Schools
10.2023 - Current
DIGITAL MARKETING SPECIALIST
Aljokertravel - Freelance
06.2022 - 01.2024
TECHNICAL SUPPORT ENGINEER
e&enterprise Cloud-Alef Education-Al Dhannah Schools
09.2020 - Current
DESIGN TECHNOLOGY & ROBOTICS TEACHER
Ministry of Educaon-UAE
08.2019 - 08.2020
COMPUTER SKILLS TRAINER-Part Time
Lorain Institute
04.2015 - 04.2017
DIPLOMA IN HUMAN RESOURCES MANAGEMENT -
Lorain International Institute
B.C.A BACHELOR OF COMPUTER APPLICATION -
Osmania University
DIPLOMA IN EDUCATION AND TRAINING -
Lorain International Institute
Courses
- CCNA 200-301: Cisco Certified Network Associate
- ITILv4: IT Service Management
- Self-Management & Professionalism in the Workplace
- AZ-900: Microsoft Azure
- Team Excellence
- Teaching Beyond Borders
Similar Profiles
Esam Abu YousefEsam Abu Yousef
IT Support Team Leader at E& Cloud Outsourced for Alef EducationIT Support Team Leader at E& Cloud Outsourced for Alef Education
Ibrahim Saber IbrahimIbrahim Saber Ibrahim
Server Engineer at Alef EducationServer Engineer at Alef Education
Samahir MohamedSamahir Mohamed
IT Support Engineer at Alef EducationIT Support Engineer at Alef Education