SOHA MUSSE
Abudhabi
Summary
An adept Educational Technology Specialist with over 4 years of experience, skilled at discerning the requirements of businesses and clients. A strategic mind with exceptional problem-solving ability, adept at communicating effectively with nontechnical stakeholders, including students, parents, and educators, to swiftly resolve issues. Demonstrates a consistent history of delivering exceptional customer service and displaying leadership prowess. Specializes in providing training on a wide range of technological tools and excels in managing individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT-DELEGATED TL
e&enterprise Cloud-Alef Education -Al Dhannah Schools
2023.10 - Current
- Coach and mentor junior colleagues to achieve targets.
- Create visual representations of data for reports, presentations, and meetings.
- Instruct and guide staff in achieving project and business goals.
- Supervise IT team to maintain, install, and update systems aligned with needs.
- Foster positive employee relationships through communication, training, and coaching.
- Professionally handle difficult customer complaints and objections to maintain first-class customer service standards.
- Train school staff to resolve complaints appropriately to maintain customer satisfaction.
TECHNICAL SUPPORT ENGINEER
e&enterprise Cloud-Alef Education-Al Dhannah Schools
2020.09 - Current
- Asset management: Repair, replace, conduct routine check-ups, and updates.
- Manage network operations and environment for 500 onsite and remote users.
- Monitor network infrastructure, including access points, SSID, firewall, and servers.
- Possess strong knowledge of LAN technology.
- Platform administration: Manage passwords and credential management for over 1700 users.
- Google Workspace administration and training.
- Conduct training sessions for non-technical staff.
- Monitor and respond to IT support requests from users via ITSM ticketing system or technical escalations within the IT department.
- Analyze and resolve end-user hardware and software computer problems promptly and accurately, whether in person, remotely, or via phone.
DIGITAL MARKETING SPECIALIST
Aljokertravel - Freelance
2022.06 - 2024.01
- Designed an iconic logo for Al Joker Travel, enhancing the agency's identity.
- Boosted social media engagement, resulting in a significant growth in online presence.
- Customized professional email setups to facilitate efficient communication.
- Provided prompt tech support to ensure operational continuity.
DESIGN TECHNOLOGY & ROBOTICS TEACHER
Ministry of Educaon-UAE
2019.08 - 2020.08
- Accomplished Design Technology & ICT Teacher with a proven track record of equipping students with essential technological skills and knowledge.
- Recognized for outstanding performance, receiving the "Teacher of the Year" award, reflecting dedication to excellence in IT education and student success.
- As a Personalized Learning Advocate, championed a student-centered approach by utilizing adaptive technologies and individualized learning plans, resulting in a 36% improvement in student satisfaction scores and academic performance.
- Made a positive impact on students' lives by inspiring a love for learning, fostering critical thinking skills, and instilling confidence in their abilities to succeed academically and beyond.
- Empowered students to cultivate essential teamwork skills through collaborative projects and interactive exercises, enhancing cooperation and measurably improving students' ability to work in groups.
- Additionally, led initiatives as part of a Cybersecurity Awareness Team within the regional schools community.
COMPUTER SKILLS TRAINER-Part Time
Lorain Institute
2015.04 - 2017.04
- Curriculum Development: Crafting comprehensive training programs.
- Instructional Delivery: Conducting engaging and interactive training sessions.
- Individualized Support: Providing personalized guidance and support to learners.
- Assessment and Feedback: Performing regular assessments to evaluate learner progress and proficiency levels.
- Technology Integration: Integrating relevant tools and resources to enhance the effectiveness of training programs.
- Continuous Learning: Engaging in continuous professional development to expand personal knowledge and expertise.
Education
DIPLOMA IN HUMAN RESOURCES MANAGEMENT -
Lorain International Institute
01.2016
B.C.A BACHELOR OF COMPUTER APPLICATION -
Osmania University
DIPLOMA IN EDUCATION AND TRAINING -
Lorain International Institute
Courses
Skills
- Experience in supporting
- Office 365
- Release management
- Troubleshooting proficiency
- Cloud & system and data backups
- Sites Auditor - Visits IT
- Resources check
- Risk Management
- Dependable and Reliable
- Leadership & Managing of individuals
- Client Relationship Management
- Coaching & Training
- Negotiation
- Attention to Detail
- Strong interpersonal & communication skills
- Technical documents comprehension
Certification
- CCNA 200-301: Cisco Certified Network Associate
- ITILv4: IT Service Management
- Self-Management & Professionalism in the Workplace
- AZ-900: Microsoft Azure
- Team Excellence
- Teaching Beyond Borders
Languages
- ENGLISH
- ARABIC
Timeline
IT-DELEGATED TL
e&enterprise Cloud-Alef Education -Al Dhannah Schools
2023.10 - Current
DIGITAL MARKETING SPECIALIST
Aljokertravel - Freelance
2022.06 - 2024.01
TECHNICAL SUPPORT ENGINEER
e&enterprise Cloud-Alef Education-Al Dhannah Schools
2020.09 - Current
DESIGN TECHNOLOGY & ROBOTICS TEACHER
Ministry of Educaon-UAE
2019.08 - 2020.08
COMPUTER SKILLS TRAINER-Part Time
Lorain Institute
2015.04 - 2017.04
DIPLOMA IN HUMAN RESOURCES MANAGEMENT -
Lorain International Institute
B.C.A BACHELOR OF COMPUTER APPLICATION -
Osmania University
DIPLOMA IN EDUCATION AND TRAINING -
Lorain International Institute
Courses
- CCNA 200-301: Cisco Certified Network Associate
- ITILv4: IT Service Management
- Self-Management & Professionalism in the Workplace
- AZ-900: Microsoft Azure
- Team Excellence
- Teaching Beyond Borders
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