Sohaib Ilyas

Asset Lifecycle Management:

• Oversee the entire lifecycle of IT assets, including acquisition, deployment, tracking, maintenance, and disposal.
• Coordinate with procurement to evaluate and acquire new hardware/software assets according to business requirements.
• Configure all new Assets with DEWA image to Using imaging tools like Acronis

IT Security & Risk Management:

• Ensure that all IT assets are properly secured, tracked, and that sensitive data is protected during the asset lifecycle.
• Work with the security team to ensure secure disposal and decommissioning of IT equipment, including wiping hard drives and destroying data where necessary.
• Identify and mitigate risks associated with unauthorized asset use, theft, or loss.

Collaboration & Support:

• Collaborate with IT, operations, and finance teams to understand asset needs and manage the effective deployment of resources.
• Support end-users in the proper use, troubleshooting, and handling of IT assets.
• Provide training or guidance to teams on asset management best practices and processes.

• Serving as the first point of contact for users seeking technical assistance over the phone or email via the ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

• Primarily responsible for Etisalat B2B project for SonicWall and cisco Meraki installations
• Installed and configured hundreds of SonicWall firewalls in companies across all emirates
• Providing post-sale on-premises support for SonicWall configuration and integration with local infrastructure
• Handling day-to-day escalations for Meraki cloud-managed devices
• Responsible for network and system-level support for Sharaf Exchanges all over UAE
• Meeting Conference room setup
• Providing on-premises support in Sharaf DG retail stores across UAE whenever required

• Install, monitor, repair, and maintain LAN infrastructure
• Ensure smooth and proper functionality of network system
• Maintain hardware components and associated cabling and wiring
• Assist in the installation and maintenance of WAN infrastructure
• Analyze network capacity and deploy network tools
• Troubleshoot network hardware and software problems