Sohail Coutinho
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Innovative and goal-oriented Management professional committed to Operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AIRPORT TRANSPORT OPERATIONS MANAGER
WORLD ECONOMIC FORUM 2024 ( MOTUSONE )
2024.04 - 2024.05
- Managed and trained a team of 30 staff.
- Continuous communication with Ministry of Planning with regards to protocol guests and relevant permissions to operate from the airport
- Site development and progress updates
- VIP / Protocol guest services
- Follow up with respective hotel staff regarding the guest arrival and departure
- GPS installing and tracking on fleet
- Vapp / signage management
- Route planning
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
MARINA TRANSPORT OPERATIONS MANAGER
SAUDI F1 2024 (MOTUSONE)
2024.02 - 2024.03
- Managed and trained a team of 60 staff.
- Created DOT plans, RSTs , after action reports
- FF&E setup and deployment
- Site development and progress updates
- VIP / Protocol guest services
- Follow up with respective departments regarding progress, delays and status of site development.
- Site risk assessment
- Close communication with production team , waste management and sela with regards to on ground operations and site set up
- Site route planning ingress / egress
SITE OPERATION MANAGER
LIWA FESTIVAL ( LINKVIVA)
2023.12 - 2024.01
- Strategic planning with management with regards to on ground processes and implementation
- Staff training around 40 employees with RST
- Continuous Improving on ground process depending on crowd and risks
- Maintaining vendor and supplier relationship
- Assuring the quality of site is always at its best
- Dealing with Guests and resolve guest related issues and concerns in a smooth way
- F&B food truck management
- POS systems and final daily sales reports
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
DEPOT MANAGER
NEOM BEACH GAMES 2023 ( MOTUSONE)
2023.10 - 2023.12
- Managed and trained a team of 12 along with 50 drivers
- Responsibilities included: branding of vehicles, signages, time in / out , Tracking , dispatching etc.
- Created Operational Plans for Depot and other zones
- Managing site along with commissioning and decommissioning of vehicles
- Assuring all vehicles are ready to be dispatched on time for their duties
- - Vapp management
- -Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- -Coached, developed and trained current team members to reach business metrics.
CHANNEL MANAGER
WARNER BROS. DISCOVERY
2016.07 - 2023.08
- Content Planning: Multi genre experience planning Kids channels to older male skewed channels along with Flagship channels like Dsc Mena, Dsc Turkey , Dsc Africa , ID , Dkids , Dmax , Dlife ,Real Time , Dfamily and animal Planet
- Budget Management: Allocating and managing budgets for channel activities, optimizing spending to achieve optimal ROI.
- Production Support : involved in production for couple of shows. Route planning , influencers communication , F&B arrangements and budget control.
- Run sheet for live day shoot
- Facilitated channel engagement to support territory sales goals.
- Developed solid working knowledge of products to understand benefits to potential customers.
TRANSPORT/SITE MANAGER
SAUDI F1 2023 (MOTUSONE)
2023.01 - 2023.03
- Created DOT plans, RSTs , after action reports
- Managed and trained a team of 300 staff.
- Successfully managed 8000 pax ingress and egress of concert goers within 3 hrs.
- Operated live Load zones with 6 – 10 passenger bays.
- In charge of VIP and Protocol guests
- FF&E setup and deployment
- Site development and progress updates
- VIP / Protocol guest services
- Follow up with respective departments regarding progress, delays and status of site development.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
TRANSPORT /SITE MANAGER
SPECIAL OLYMPICS AUH 2019 (ROAD TRANSIT)
2019.02 - 2019.03
- Managed a team of 50 staff along with 600 drivers and 300 vehicles.
- Systematic flow of vehicles in and out of the yard
- Always Keeping vehicles available for guests all around ABU DHABI city
- FF&E setup
- Site setup and management pre and post event
- Site Risk assessment
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
CHANNEL / TRAFFIC PLANNER
DISNEY NETWORKS
2013.01 - 2016.06
- Organizing / scheduling channels. Worked on FOX, FOX Movies, And Star Movies.
- Decisions taken regarding different commercials into the playlist depending on priority and client commitments.
- Production Support : on ground events and activation support
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving cost efficiency.
Education
TOURISM STUDIES - Business
MAHATMA GANDHI UNIVERSITY
Dubai, United Arab Emirates05.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Accomplishments
- Supervised team of 300 staff members.
Certification
- Licensed Personal trainer - level 2 and 3
Timeline
AIRPORT TRANSPORT OPERATIONS MANAGER
WORLD ECONOMIC FORUM 2024 ( MOTUSONE )
2024.04 - 2024.05
MARINA TRANSPORT OPERATIONS MANAGER
SAUDI F1 2024 (MOTUSONE)
2024.02 - 2024.03
SITE OPERATION MANAGER
LIWA FESTIVAL ( LINKVIVA)
2023.12 - 2024.01
DEPOT MANAGER
NEOM BEACH GAMES 2023 ( MOTUSONE)
2023.10 - 2023.12
TRANSPORT/SITE MANAGER
SAUDI F1 2023 (MOTUSONE)
2023.01 - 2023.03
TRANSPORT /SITE MANAGER
SPECIAL OLYMPICS AUH 2019 (ROAD TRANSIT)
2019.02 - 2019.03
CHANNEL MANAGER
WARNER BROS. DISCOVERY
2016.07 - 2023.08
CHANNEL / TRAFFIC PLANNER
DISNEY NETWORKS
2013.01 - 2016.06
TOURISM STUDIES - Business
MAHATMA GANDHI UNIVERSITY
- Licensed Personal trainer - level 2 and 3
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