SOHAIL MOHAMMED

• Execute efficient check-in and check-out procedures. (IDS software)
• Manage online and phone reservations, utilizing platforms such as Agoda and Booking.com, and update tariffs accordingly.
• Ensure accurate guest details are maintained by keeping the DTCM updated.
• Enhance hotel revenue through effective room upgrades and stay informed on all room types and hotel extensions.
• Verify guest payment methods and credit card data with precision.

Collect and register detailed guest information, including contact details and stay dates.

• Warmly welcome guests and assign rooms professionally and efficiently.
• Provide comprehensive information on hotel rooms, rates, and amenities.
• Address client complaints promptly and professionally.

Coordinate with housekeeping to ensure rooms meet cleanliness and comfort standards.

• Confirm group bookings and deliver tailored services for VIP clients and event attendees.
• Upsell hotel facilities and services to maximize guest satisfaction and revenue.
• Maintain organized records of bookings and payments.

• Greeting guests and acquainting them with the hotel’s amenities

Handling CHECK -IN AND CHECK OUTS, and reservations. (OPERA - PMS)

• Handling TAJ CLUB FOOD AND BEVERAGE OPERATIONS. I used to give exceptional service to VVIP GUEST, CELEBRTTIES.
• Enhance the revenue by suggesting the hotel services, like spa, pool bar, or any best cuisine.
• I used to handle multiple things ex: coordinating with laundry, housekeeping, engineering dept, food and beverage dept, production dept, and travel desk.
• Anticipating guests’ needs and solving their problems, making glitch report.
• Researching dining and entertainment recommendations and making reservations
• Providing directions and information about local points of interest

supervising staff

• Ensuring rooms and common areas meet guest standards

Managing staff scheduling and payroll

• often including renovations and maintenance work

Event planning

• Greeted guests and familiarized them with the hotel's amenities. (OPERA-PMS)
• Made menu recommendations, answered inquiries, and provided additional information.
• Presented the menu and provided detailed information on portions, ingredients, and potential food allergies.
• Ensured optimal cleanliness and sanitation for all organizational projects.
• Conducted investigations on service design and provided necessary materials to enhance guest services.
• Assisted room service staff to effectively provide maximum guest facilities.
• Monitored phone calls to the room service department to ensure timely resolutions.
• Managed bar set-up and maintenance, checked buffet tables, and initiated plans to enhance hotel aesthetics.
• Coordinated with various departments to ensure staff setup and supply meet standards.
• Monitored order completion, administered maintenance projects, and communicated with engineering staff for repairs.
• Prepared documents to maintain adherence to departmental standards.
• Tracked assignment status and follow-up with management, maintaining waiting list oversight.
• Reviewed archives and price lists, analyzing food and drink offerings.

• Followed health and hygiene standards when handling food and cleaning restaurants.
• Handled payment transactions to guarantee smooth customer checkout process.
• Accurately took orders, making menu recommendations as appropriate.
• Upheld health and safety standards by regularly sanitizing hands and work areas.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Verified completed orders and served guests at tables.
• Advised on food and drink choices based on customer preferences.

• Posted new charges to customers' rooms and compiled itemised statements.
• Ensured hotel cleanliness for enhancing guest experience.
• Reconciled floats and administered petty cash systems.
• Coordinated room bookings via telephone or online portals for seamless operations.
• Kept reservations systems up-to-date for clear availability management.
• Ensured prompt delivery of messages or packages to guests' rooms enhancing service quality.
• Assisted guests in their queries, improving overall satisfaction levels.
• Trained new employees in using hotel software systems, increasing efficiency on the job.
• Supervised front desk team effectively fostering a positive work environment.
• Managed cash drawer and financial transactions accurately for proper accounting records.
• Recommended hotel services to upsell dining, bar and spa experiences.
• Organised staff schedules to ensure smooth operation of front desk services.
• Coordinated housekeeping staff to prepare rooms for guest arrivals.