Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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SOHAILA MOUSTAFA

SOHAILA MOUSTAFA

Relationship Manager
Dubai

Summary

Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 6 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Relationship Manager

Auto Millennium Group
01.2024 - Current
  • Acted as the key representative of Auto Millennium Group within both the Hyundai Service Center and Volkswagen Showroom, promoting premium car care solutions and driving sales performance.
  • Collaborated with service advisors and sales consultants to upsell protection packages such as ceramic coating, paint protection film, window tinting, rust proofing, and interior upgrades.
  • Directly engaged with service customers and new car buyers, explaining product benefits, handling inquiries, and ensuring customer satisfaction through follow-up and product education.
  • Managed job card processing, stock coordination, and installation scheduling to ensure timely service delivery and seamless customer experience.
  • Tracked daily activities, maintained KPI dashboards, and prepared sales reports for management, supporting accurate invoicing and commission tracking.
  • Built strong working relationships with Hyundai and Volkswagen staff, resulting in smoother operations and increased customer conversions.

Client Relation Manager

Balsam Health Services
09.2022 - 01.2024
  • Built and maintained high-level partnerships across the UAE, securing major clients such as Mediclinic Middle East, King's Hospitals, NMC Hospital, and American Hospital.
  • Facilitated open communication between clients and internal departments, ensuring swift resolution of concerns and seamless service delivery.
  • Developed client-focused strategies that supported long-term partnerships and contributed to a positive company image.

Business Development Manager

Holford International
12.2020 - 08.2022
  • Developed and executed growth strategies, sales forecasts, and market expansion plans across the UAE.
  • Generated new business through targeted outreach, networking, and participation in industry events.
  • Built and maintained strong client relationships, successfully securing Abu Dhabi Ports as a major account.
  • Led marketing initiatives that boosted brand visibility and contributed to consistent lead generation.

Business Development Executive

OYO
04.2018 - 05.2020
  • Served as the exclusive housing partner for Mubadala's HUB71 project, providing long-stay accommodation solutions.
  • Managed end-to-end business functions including revenue generation, pricing, auditing, leasing, and owner negotiations.
  • Drove business growth by identifying new opportunities, securing property partnerships, and enhancing customer experience.
  • Collaborated with cross-functional teams to design and implement strategic initiatives aligned with company goals.

Education

Bachelor of Science - Physics And Chemistry

Faculty Of Science, Alexandria University
Alexandria, Egypt
04.2001 -

Skills

  • Relationship Building
  • CRM Software
  • Organizational Skills
  • Strategic Planning
  • Multitasking
  • Team Leadership
  • Decision Making

Personal Information

  • Date of Birth: 10/09/93
  • Nationality: Egyptian
  • Driving License: Valid UAE driving license

Timeline

Relationship Manager

Auto Millennium Group
01.2024 - Current

Client Relation Manager

Balsam Health Services
09.2022 - 01.2024

Business Development Manager

Holford International
12.2020 - 08.2022

Business Development Executive

OYO
04.2018 - 05.2020

Bachelor of Science - Physics And Chemistry

Faculty Of Science, Alexandria University
04.2001 -

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SOHAILA MOUSTAFARelationship Manager