Sohani Sah
206, Binghatti Stars, Dubai Silicon Oasis, Dubai
Summary
Enthusiastic candidate with extensive experience of 2 years in customer service and cash handling at banks and money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Teller-Cash Department
Everest Bank Limited, Nepal
03.2023 - 04.2024
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Assisted customers with banks product and services information.
- Handled various accounting transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed applications for new accounts.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on online banking and mobile banking applications.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Remittance Teller
Manoj International Money Exchange Express
01.2022 - 02.2023
- Performed all remittance transactions and other service transactions for the customers.
- Handled remittance transactions and instant cash transaction to the walk in customers.
- Provide fast, excellent and error free services to customers in a very professional way complying with SGOT Rule (Smile-Greet-Offer-Thank).
- Resolve customer complaints independently. Delivered services to customer locations within specific timeframes.
Education
Higher Secondary Education - Account, Economics, Business Study, Business Math
National Academy College
Janakpur, Nepal04.2014
Class 10 - English, Social Study, Science, Nepali And Math
Monastic Higher Secondary Boarding School
Mills Area, Janakpur04.2012
Skills
- Workload Management
- Expert In Ms Word and Ms PowerPoint
- Decision-Making
- Customer Service-Oriented
- Cash handling expertise
- Attention to Detail
Languages
English
Intermediate (B1)
Nepali
Advanced (C1)
Maithali
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Teller-Cash Department
Everest Bank Limited, Nepal
03.2023 - 04.2024
Remittance Teller
Manoj International Money Exchange Express
01.2022 - 02.2023
Higher Secondary Education - Account, Economics, Business Study, Business Math
National Academy College
Class 10 - English, Social Study, Science, Nepali And Math
Monastic Higher Secondary Boarding School
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