Sohel Bokha
Branch Manager
Dubai,DU
Summary
Dynamic Branch Manager with a proven track record at Qadri & Qureshi Group, enhancing customer satisfaction and driving revenue growth through strategic sales initiatives. Skilled in relationship building and market research, I consistently exceeded targets while mentoring teams and implementing cost-saving measures, resulting in increased profitability and operational efficiency.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Branch Manager
Qadri & Qureshi General Trading (Qadri & Qureshi Group)
12.2021 - Current
- Responsible for managing 60-65% of the company's current customers.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Examined customer loan applications for loan approvals and denials.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Reviewed discontinued customers' and current customers' data to capitalize on business growth.
Senior Sales Executive
Berry Building Materials Trading (Biri Group)
07.2018 - 11.2021
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Drove sales revenue by offering customers accessories and related purchases to complete selections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Maintained up-to-date knowledge of all available products.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
- Increased Sales Profit by 10%
Sales Executive
Accord International Building Materials Company
12.2013 - 01.2018
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Managed over 30-40 customers calls and inquiries.
Education
Bachelor of Computer Applications - IT
Saurashtra University
Rajkot , India 04.2001 -
Skills
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Qadri & Qureshi General Trading (Qadri & Qureshi Group)
12.2021 - Current
Senior Sales Executive
Berry Building Materials Trading (Biri Group)
07.2018 - 11.2021
Sales Executive
Accord International Building Materials Company
12.2013 - 01.2018
Bachelor of Computer Applications - IT
Saurashtra University
04.2001 -