Sohila Attia
Senior customer experience expert
Dubai
Summary
Born in 12/29/2002. A dedicated candidate with multiple fields of experience like Customer Service, Training and Managing. With excellent communication, time management and organizing skills. An Arabic and English fluent speaker.
Overview
3
3
years of professional experience
Work History
Retail Store Associate
Khalifa Almas
01.2023 - Current
- Started working as a retail store manager in Dubai where my job entails overseeing the daily operations of the store making sure everything runs smoothly and effectively also training new staff, creating new business strategies and promoting optimal customer service.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided product demonstrations to highlight features, benefits and value.
Sales Associate/ Body Piercer
Constellations Piercing
02.2022 - 08.2022
- Worked as a certified body piercer/ sales associate in a luxury piercing store where i communicated with different clients on the daily to efficiently help them find what they are looking for while also doing piercings.
Online English Teacher
Italki
06.2021 - 01.2022
- Due to my fluency in English i started teaching English on an online platform called ITalki where i helped alot of students become more confident and fluent speaking a foreign language through creative ways.
Floor Walker/ Trainer
Vodafone UK
7 2020 - 5 2021
- Started working at Vodafone UK which is a multinational telecommunications company
- Started as a customer care representative in Technichal support and made my way up to being a Floorwalker/ Trainer despite working for a small period of time because of my great service with clients.
- Contributed to the growth of the business through active engagement at networking events attracting potential clients.
- Strengthened mental well-being of clients by introducing mindfulness practices during walks.
Education
Highschool Degree -
City International School
Giza, EgyptLaw - undefined
Cairo University
Giza, EgyptSkills
Networking abilities
Reliability and punctuality
Product Merchandising
Meeting Sales Goals
Creative Thinking
Sales floor organization
Task Prioritization
Languages
English
Arabic
French
Spanish
Timeline
Retail Store Associate
Khalifa Almas
01.2023 - Current
Sales Associate/ Body Piercer
Constellations Piercing
02.2022 - 08.2022
Online English Teacher
Italki
06.2021 - 01.2022
Floor Walker/ Trainer
Vodafone UK
7 2020 - 5 2021
Highschool Degree -
City International School
Law - undefined
Cairo University