Summary
Overview
Work history
Education
Skills
Certification
Tools & Technologies
Languages
Accomplishments
MAIN VOLUNTEER PROJECTS
Timeline
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SOJI ILLIASKUTTY - Senior Scrum Master

SOJI ILLIASKUTTY - Senior Scrum Master

Abudhabi,UAE

Summary

Scrum Master with over 10 years of experience in leading agile teams and delivering strategic MVPs for digital transformation projects. Proven track record in managing agile delivery within the airline industry, specifically for dnata, enhancing operational systems across flight operations, passenger services, and cargo handling. Expertise in agile project management methodologies, including SAFe, Scrum, and Kanban, with a focus on sprint planning, backlog management, and user story refinement. Strong skills in stakeholder management and utilizing agile metrics to optimize team performance and drive continuous improvement.

Overview

1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience

Work history

Senior Scrum Master/Agile Coach

AVRIOC TECHNOLOGIES LLC
Abudhabi, UAE
02.2022 - 07.2026
  • Led all Scrum-related activities for PODs, resulting in a 30% increase in project completion rate.
  • Facilitated Agile ceremonies (Daily Standups, Sprint Planning, Retrospectives) for AI/ML-focused development teams, ensuring adherence to Scrum principles.
  • Coordinated and facilitated Agile ceremonies, reducing sprint cycle time by 15%.
  • Guided teams through end-to-end delivery of AI models, from experimentation and model training to deployment and MLOps integration.
  • Guided and coached teams on Agile principles, increasing team velocity by 25%.
  • Removed impediments for the team, improving productivity by 20%.
  • Partnered with Product Owners to deliver MVPs, contributing to a 10% increase in NSV.
  • Implemented continuous improvement initiatives, achieving a 95% stakeholder satisfaction rate.
  • Mentored junior team members to strengthen their understanding of Agile practices.
  • Enhanced communication across departments with the implementation of Kanban boards.
  • Applied lean principles to reduce waste in processes.
  • Coached teams for better collaboration and efficient workflow.
  • Implemented pair programming techniques which reduced code errors.
  • Led scrum rituals such as daily stand-ups, retrospectives and backlog refinement meetings for effective execution of sprints.
  • Drove adoption of Test-Driven Development, enhancing software quality.

Scrum Master

WOT
Abudhabi
06.2020 - 01.2022
  • Facilitated Agile ceremonies, improving team communication and productivity by 20%.
  • Interfaced with 3 product owners on an active basis to manage product backlog and sprint activities.
  • Managed project risks and developed contingency plans, enhancing project success rates by 15%.
  • Coached teams on Scrum practices, resulting in a 25% improvement in sprint velocity.
  • Championed integration of Agile frameworks in AI projects, promoting adaptability in research-driven environments.
  • Collaborated with cross-functional teams to deliver strategic initiatives, increasing overall efficiency by 10%.
  • Activated product commercialization activities, successfully launching multiple MVPs.

Release Engineer/Scrum Coach

SAAL
Abudhabi
04.2019 - 03.2020
  • Led Scrum teams in delivering high-quality products, improving delivery time by 20%.
  • Facilitated daily stand-ups and retrospectives, enhancing team collaboration and morale.
  • Implemented Agile tools like Jira and Confluence, increasing transparency and tracking efficiency.
  • Resolved impediments quickly, significantly enhancing team performance and project flow.
  • Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported.

Scrum master

dnata
Dubai
01.2017 - 02.2019
  • Streamlined workflow processes to improve operational efficiency across teams.
  • Coached team members to deepen understanding of agile principles.
  • Developed communication channels to maintain transparency among stakeholders.
  • Facilitated knowledge-sharing sessions with cross-functional teams.
  • Facilitated scrum ceremonies for sprint planning, daily stand-ups, reviews, retrospectives, refinement.
  • Partnered with product owners to prioritise and manage the product backlog.
  • Led agile delivery for airline booking, check-in, baggage, cargo, crew management features.
  • Coordinated cross-functional teams spanning development, QA, DevOps, UI/UX, and business.
  • Removed sprint impediments to keep delivery smooth and timely.
  • Tracked sprint metrics in Jira, including velocity and burndown charts.
  • Supported release planning and coordinated production deployments.
  • Managed cross-team dependencies using scrum of scrums and SAFe practices.
  • Collaborated with stakeholders to define user stories and acceptance criteria.
  • Maintained compliance with aviation standards, security, and data privacy requirements.
  • Coordinated API integrations with airline and airport operational systems.
  • Prepared sprint reports, dashboards, RAID logs, and release status updates.
  • Coached teams on scrum principles, agile best practices, and continuous improvement.
  • Managed project risks, dependencies, and stakeholder communication.
  • Supported PI planning, ART sync, and inspect-and-adapt workshops in SAFe.

Volunteered on agile facilitation, Jira support, and AI use-case scoping.

Led a cross-functional volunteer team of 7 to deliver predictive readmission model.

  • Managed product backlog and sprint cycles in Jira for transparent progress.
  • Facilitated alignment between data engineering and ML teams for preprocessing validation.

Education

Higher Secondary - School

Kerala State Board
Kerala, India
05.2008 -

BE - Electronics and Communication Engineering

Anna University
Tamil Nadu, India
01.2009 - 04.2013

SSLC - School

Kerala State Board
Kerala, India
05.2006 -

Skills

  • Agile Project Management
  • SAFe Agile Framework
  • Sprint Planning & Execution
  • Backlog Management
  • User Story Creation & Refinement
  • Acceptance Criteria Definition
  • Release Planning & Management
  • Agile Metrics & Reporting (Velocity, Burndown, Cycle Time)
  • Continuous Improvement & Retrospectives
  • Stakeholder Management
  • Scrum proficiency
  • Negotiation aptitude
  • Agile modelling
  • Effective retrospectives
  • Kanban implementation
  • XP knowledge
  • Technical debt management
  • Scaled agile framework

Certification

  • Certified Scrum Master (CSM)
  • SAFe Agilist 6.0
  • AI Product Management - Duke University
  • Google Cloud Digital Leader
  • ISTQB

Tools & Technologies

Agile Project Management Tools

  • Jira Software – Sprint Planning, Backlog Management, User Stories, Reports
  • Confluence – Agile Documentation, Knowledge Management
  • Miro – Agile Workshops, Sprint Retrospectives, Process Mapping
  • Azure DevOps – Boards, CI/CD Tracking, Agile Delivery
  • Microsoft Project – Project Planning and Tracking
  • Trello – Task Management

Airline Technology Platforms

  • Passenger Service Systems (PSS)
  • Airline Reservation Systems (ARS)
  • Global Distribution Systems (GDS)
  • Flight Information Display Systems (FIDS)
  • Departure Control Systems (DCS)
  • Baggage Handling Systems (BHS)

AI & Data Technologies

  • Generative AI Tools
  • AI/ML Project Management
  • AI Use Case Documentation
  • Chatbot & Virtual Assistant Platforms
  • Machine Learning Model Lifecycle Awareness
  • Data Analytics & Reporting
  • Microsoft Power BI Dashboards

Languages

English
Fluent
Hindi
Beginner
Malayalam
Native
Tamil
Advanced

Accomplishments

  • Team Productivity Boost: Improved team productivity by 25% through effective Scrum leadership techniques.
  • Star & Spot Award - Received the star and spot award from AI team
  • Best Team Award - Banking Project

MAIN VOLUNTEER PROJECTS

Agile Transformation Project: Led a company-wide Agile transformation, improving delivery efficiency by 25%., Agile Facilitation, Jira, AI Use Case Scoping, Data-Driven Decision Making: Led a cross-functional team of 7 volunteers (data scientists, PMs, and domain experts) to deliver a predictive model for patient readmission risk., Managed product backlog and sprint cycles using Jira, ensuring transparency and iterative progress., Facilitated alignment between data engineering and ML teams for timely data preprocessing and model validation.

Timeline

Senior Scrum Master/Agile Coach

AVRIOC TECHNOLOGIES LLC
02.2022 - 07.2026

Scrum Master

WOT
06.2020 - 01.2022

Release Engineer/Scrum Coach

SAAL
04.2019 - 03.2020

Scrum master

dnata
01.2017 - 02.2019

BE - Electronics and Communication Engineering

Anna University
01.2009 - 04.2013

Higher Secondary - School

Kerala State Board
05.2008 -

SSLC - School

Kerala State Board
05.2006 -
SOJI ILLIASKUTTY - Senior Scrum Master