Soliman Mahgoub Soliman

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Acted as first point of contact for customer issues and queries.
• Recorded and processed customer data accurately.

• Responded to customer queries and provided excellent customer service.
• Resolved complaints with proactive problem-solving and analysis.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Provided professional and helpful support to new and existing clients.
• Exceeded targets by delivering comprehensive and consistent service.
• Improved company processes by analysing customer feedback and service trends.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Audited calls and service levels to maintain high standards.
• Served as first line of contact for customers filing complaints.
• Identified root causes of complaints through effective questioning.
• Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Owned end-to-end complaint handling and resolution in line with established procedures.
• Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
• Communicated with customers politely, promptly and professionally.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Identified complaint trends and patterns to report to supervisors and guide changes.
• Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
• Documented customer interactions, following company policy and procedure in all engagements.
• De-escalated aggressive behaviour using effective conflict resolution techniques.
• Responded to customer feedback within target timescales.
• Adhered strictly to policies and procedures for continued company compliance.
• Offered recommendations to customers based on specific situations, priorities and obstacles.
• Clarified complaints to fully understand customer issues.
• Communicated customer feedback through appropriate channels to help fuel continuous improvement.
• Diagnosed and communicated technical problems to customers at appropriate level of understanding.

• Managed customer support cases from initial report through to resolution.
• Delivered bespoke service across multiple customer touchpoints to maintain customer satisfaction.
• Carried out routine collection of information, reporting and escalating unforeseen and exceptional events.
• Developed and updated knowledge base articles for issue resolution.
• Provided first-line diagnosis of incidents and service requests to implement solutions.
• Setup and configured new hardware and software for end-users.
• Kept accurate records of service requests and resolutions for issue tracking and analysis.
• Documented and escalated complex issues to higher-level support, facilitating swift resolutions.
• Worked with IT teams to implement system enhancements and improvements.
• Handled confrontational customers and applied appropriate de-escalation strategies.
• Resolved technical issues promptly to guarantee uninterrupted workflow for end-users.
• Explained technical information to non-technical users with clear, verbal and written communication.
• Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.
• Served as point of contact for user authentication and access-related issues.
• Conducted system health checks, proactively identifying and addressing potential issues.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Maintained excellent client satisfaction by providing in-depth support.
• Coordinated with vendors to replace and repair faulty hardware.
• Audited systems regularly to maintain compliance with security and access protocols.
• Listened actively to offer accurate information and best solution to their needs.
• Obtained feedback from customers to improve service experience.
• Advised customers on availability, pricing and location of products.
• Handled in-person, email and mailed correspondence.
• Recorded information about inquiries and complaints within internal database.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Applied conflict management to stressed and concerned customers.

• Maintained tidy reception area to provide visitors with positive first impression of company.
• Planned itineraries for guests.
• Confirmed transactional data.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Handled money for customers and visitors.
• Addressed and welcomed [Number] patrons to business per day.

• Collected customer and market feedback and reported information to company leadership.
• Developed sales incentive programs, boosting team motivation and productivity.
• Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
• Spearheaded sales training sessions, cultivating high-performance team and enhancing selling skills.

• Resolved customer concerns promptly to maintain satisfaction.
• Built lasting relationships with clients through customer service interactions.
• Collected and processed payments.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

• Sourced new suppliers, negotiated contracts and managed ongoing relationships for optimum results.
• Forecasted demand levels to inform purchasing decisions.
• Selected best-fit material options for departmental needs and goals.
• Focused on reducing costs by pursuing optimum contracts with top-quality suppliers.

• Completed opening and closing procedures each day.
• Assisted in recruiting, hiring and onboarding store staff.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

• Kept supported child focused on learning and built motivation by modelling good practice.
• Planned and delivered educational support programme, working with teaching colleagues.
• Maintained discipline and safeguarded health of supported child while completing school activities.
• Provided advice and guidance to supported child on educational and social matters.
• Delivered 1:1 educational support for children diagnosed with Autistic Spectrum Disorder.
• Promoted general progress and wellbeing of supported child, working with specialised professionals to boost development.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.

• Worked with marketing teams to promote event coordination services and build solid pipeline of prospective clients.
• Reworked complex schedules and calendar plans to meet unexpected changes or demands.
• Managed support staff and vendor coordination to facilitate logistics during event.
• Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.

Grade: Good

• ENGLISH A+
• Coursework in TICKET AIRPLANE
• Captain of TERSANA team
• Graduated with Distinction
• Graduate with GOOD