SOLOMON KWADJO AMEYIKPA
Abu Dhabi
Summary
Proven Administrator with a track record of maintaining strict confidentiality and enhancing document management at We One. Excelled in high-stress customer service roles at Dulsco, boosting loyalty through empathetic dispute resolution. Skilled in office administration and customer service, demonstrating attention to detail and a knack for exceeding project completion standards without compromising quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator
We One
05.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Customer Service Representative
Dulsco
04.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
MTN
08.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
22 - Security System Technology
National Security Institute
Abu Dhabi, United Arab Emirates04.2022
Security And Loss Prevention Services
Security Industry Regulatory Agency
Dubai, United Arab Emirates01.2021
High School Diploma -
NSAWAM SENIOR HIGH
GHANA08.2017
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
Accomplishments
- Completed manager training program.
- Trained and mentored 56 employees.
- Supervised team of 56 staff members.
- Collaborated with team of 15 in the development of Customer service achieved 80% of sales quote.
Affiliations
- CERTIFIED PXA
Certification
- Licensed NSI certificate And Customer Service
- Certified SECURITY Administrator THREE YEARS with WE ONE
Reading
GHANA EDUCATION
Additional Information
Good and fast learner
Languages
English
Elementary (A2)
Timeline
Administrator
We One
05.2021 - Current
Customer Service Representative
Dulsco
04.2019 - 04.2021
Cashier
MTN
08.2017 - 02.2019
22 - Security System Technology
National Security Institute
Security And Loss Prevention Services
Security Industry Regulatory Agency
High School Diploma -
NSAWAM SENIOR HIGH