SOLOMON MERUGU

• Seasoned leader in capacity and resource management within the Central Program Management Office (CPMO).
• Expertise in optimizing resource allocation, enhancing operational efficiency, and aligning capacity planning with business goals.
• Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
• Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
• Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Negotiated contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Improved customer satisfaction by streamlining processes and implementing new strategies.

• Led the setup of FAB's 100% subsidiary in India (FAB GBS), including legal entity establishment and compliance with company laws.
• Managed the Administration and Governance related to GBS operations by partnering with Finance/Tax teams and normalizing vendor spend.
• Subsidiary set up - including MoA, AoA, Capital Infusion, ECB (External Commercial Borrowings), LRN (Loan Registration Number), and following Central Bank's framework, Regulator Submissions, Procuring CB UAE approvals, Telecom Regulatory, Design, Architecture.
• Performed secretarial function and appointment of directors as per quorum.
• Managed Board Governance frameworks and was a special invitee for all Board Meetings and Annual General Body Meeting for the Subsidiary.
• Oversaw key operational areas: entity setup, legal compliance, project budgeting, and vendor management.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Implemented risk management strategies to mitigate potential barriers to project success.
• Improved program efficiency by streamlining processes and implementing time-saving solutions.

• Consulted for a US Medical Affairs company on pharmaceutical analytics and IT processes, focusing on data auditing, NLP, and process improvements in data mining, scraping, and conversion.
• Achievements: Standardized data for ~1 million organizations and 2+ million authors.
• Enhanced script efficiency, increasing batch capacity from 500 to 2,500 scripts (400% increase).
• Revalidated scripts, identified gaps, and optimized bandwidth for higher production.
• Streamlined data collection methods to minimize analysis errors.
• Automated repetitive tasks using scripting languages such as Python or R, saving time during the analytical process significantly.
• Created and implemented new forecasting models to increase company productivity.
• Utilized advanced querying, visualization, and analytics tools to analyze and process complex datasets.
• Streamlined data synchronization across multiple systems, ensuring consistency in information access and usage.

• Oversaw delivery for core banking technologies and defined/redefined RFPs/SOWs with UK Lloyds Business Heads.
• Ensured service levels and performance metrics were met, optimizing workforce for efficient solution delivery.
• Led a team of Delivery Heads, Client Partners, and SMEs to address gaps, resolve issues, and drive process improvements.
• Managed contractual relationships and business cases, ensuring compliance with SLAs and KPIs.
• Achievements: Managed $174M in contractual revenue with 1,800 employees, improving relationships between Lloyds and vendors.
• Established and negotiated new MSA and SOW contracts, saving $2.5M and reducing operational processes from 15+ days to 5 days (approximately 67% reduction).
• Accelerated MPLS infrastructure setup from 180 to 45 days (75% reduction), enhancing SLA and KPI metrics, and reducing risk from 60% to 10%.
• Enhanced overall supplier operations and performance, contributing to significant year-over-year benefits for the bank.
• Conducted regular audits to maintain compliance with organizational policies and industry regulations.
• Negotiated favorable contracts with suppliers, achieving significant cost savings for the organization.

• Led the setup of Tech Mahindra Brazil location in Sao Paulo, including legal entity establishment and compliance with local and Head Office company law.
• Managed the Administration and Governance related to the operations by partnering with HO departments such as HR, Finance, Legal, and Tax teams.
• Instrumental in conducting due diligence for a merger and acquisition with an organic SAP firm in Brazil, with a headcount of approximately.
• 500 employees and a revenue of $120M.
• Managed end-to-end technology and business operations, including application development and support.
• Led a team of 4 Delivery Managers, 1 Finance/HR Head, and 3 Senior Sales Leaders.
• Revamped vendor management and established new contracts, including TSA (Technical Service Agreement), enhancing invoice collections and reconciliation.
• Fostered collaboration across South America, implemented corporate policies, and ensured compliance with local regulations.
• Represented Gartner Brazil and participated in key conferences with LATAM Ambassadors and Indian officials.
• Managed large, transformative initiatives impacting multiple delivery channels.
• Led cross-functional teams for successful project completion within deadlines and budget constraints.
• Improved delivery efficiency by streamlining processes and implementing best practices.
• Managed multiple projects simultaneously across different verticals ensuring timely delivery of all tasks and milestones.

Supervised delivery staff and general productivity.

• Was heading sales for Continental Europe, new business development, and hunting sales in new territories.
• Oversaw a team of project managers and analysts in delivering IT solutions across 12 countries.
• Established a Centre of Excellence for Production Support and implemented an efficient invoice reconciliation process.
• Expanded business into 4 new countries and set up a Production Support Command Centre.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.

• Led a team of 6 Technical Analysts for a multinational account across 9 countries.
• Led the Business Analyst for Vision Plus (First Data) product and was part of the Product development team.
• Ensure to comply with Master & Visa Card Compliance upgrades.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Provided technical support for troubleshooting analytics and reporting issues.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• Managed a diverse portfolio, including Citibank's cards, loans, and AAFA products. Oversaw credit control, collections, risk management, and legal aspects.
• Recruited and managed vendors for legal, fraud, and collections.
• Implemented strict collection measures and legal recourse for delinquent accounts.
• Reconciled collections, sundry accounts, and enforced operational policies across regional offices.
• Trained staff on customer negotiation and interpersonal skills.
• Utilized analytical skills to identify trends among delinquent accounts and develop targeted action plans.
• Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.

• First member of the team to be part of credit card authorizations and merchant services in Hyderabad.
• Streamlined the process of analyzing transaction data, increasing efficiency within the department.
• Reduced credit card fraud by implementing effective monitoring and detection strategies. Identified potential fraudulent activities through meticulous data analysis and pattern recognition.
• Reviewed transactions and receipts to identify any suspicious activity.
• Supported the launch of new sales programs by providing valuable feedback from merchants during pilot phases.
• Ensured timely handling of disputes by coordinating resolutions between issuing banks, cardholders, and merchants.

• Implemented territory management plans, organizing daily activities efficiently for maximum results.
• Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
• Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
• Evaluated current storage practices regularly; reorganized warehouse layout for better space utilization.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.