SOLOMON MULUNGI
Abu Dhabi,United Arab Emirates
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
Work History
Sales Assistant
Centrepoint
Abu Dhabi
03.2024 - 02.2025
- Conducted daily inspections of assigned areas and ensured products were priced accurately stock was positioned and products were displayed
- Monitored stock levels and recommended orders to the shopkeeper
- Coordinated with the procurement team for updates and availability
- Provided exceptional customer service, ensuring satisfaction and loyalty
- Gathered customer feedback, sales strategies and promotions were improved
- Stayed updated on market trends and competitor promotions and enhanced store offerings
- Suggested improvements for slow-moving items and recommended promotional actions
- Maintained full product displays and adhered to company merchandising guidelines
- Upsold and cross-sold products which maximized sales revenue
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Trained new staff members, fostering a supportive working environment.
- Tagged products quickly and accurately with price tags and stickers.
- Accepted card, cash and cheque payments in POS register system.
- Processed returned or exchanged items and provided refunds to customers.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained knowledge of products and features to provide recommendations to customers.
- Followed company procedures and guidelines for smooth retail operations.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Organised displays to promote inventory and encourage customer purchases.
- Collaborated effectively with team members to meet sales targets.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers in locating specific items to boost satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Utilised excellent communication skills to provide detailed product information.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Offered personalised shopping advice to enhance customer experiences.
- Helped customers obtain specialised help for refunds and exchanges.
- Built lasting relationships with clients through customer service interactions.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Conducted daily inventory checks to manage stock levels accurately.
Operations Associate
Centrepoint
Abu Dhabi
02.2022 - 02.2023
- Manage stock flow, receiving and dispatching items between the warehouse and the store
- Processed online customer orders, ensuring timely picking and packing
- Conducted floor touch-ups and neatly arranged shelves for an organized shopping experience
- Replenished store inventory, ensuring stock availability for customers
- Organized backstock for efficient stock retrieval and placement
- Performed stock counting and shrinkage control for inventory accuracy
- Applied RFID technology to streamline inventory tracking and prevent losses
- Checked for discrepancies in received merchandise, improving store operation
Education
Associates of Arts - Art Education
Kyambogo University
Skills
- Customer Service
- Sales Optimization
- Microsoft Office
- Inventory Management
- Stock Replenishment
- Operations
- Order Fulfillment
- Effective Communication
- Teamwork
- Problem Solving
- Analytical Skills
- Attention to Detail
- Multitasking
- Market Research
- Sales Strategies
Languages
English
Affiliations
- Chess
Accomplishments
Participated in stock take counting and attainted a certificate.
Became employee of the year and awarded with a certificate.
Completed all retail learnings and got learning certificates.
Boosted sales by 20% through serious engagement with customers.
Increased stock availability by replenishing items in empty shelves.
Reduced discrepancies by scanning accurately.
References
References available upon request.
Timeline
Sales Assistant
Centrepoint
03.2024 - 02.2025
Operations Associate
Centrepoint
02.2022 - 02.2023
Associates of Arts - Art Education
Kyambogo University
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