Somaan Upadhyay

• Managed employee visit and work visa processes, ensuring timely documentation and approvals.
• Maintained attendance records and coordinated HR operations and administration tasks.
• Handled general office management duties to support smooth daily operations.
• Assisted in organizing employee records, schedules, and communication between departments.
• Facilitated coordination of meetings, travel arrangements, and administrative support.

• Reviewing of Job Description and understanding the requirement of the client and accordingly execute a search plan for identifying potential candidates to fit the requirement.
• Sourcing of candidates from multiple channels like job portal, internal database, socialmedia etc.
• Scheduling and coordination of recruitment cycle. Preparing offer letter, induction, create salary structure and background verification. ( Operations, On-boarding, Gervience)
• Having good understanding of Job Portals like Naukri, LinkedIn, References. JD, Screening, Scheduling interviews & Follow ups.
• Handling corporate recruitment like BIG4 and Big5 companies- PWC Global, KPMG Global, E&Y , Deloitte and Grant Thornton Global & India. Work as Client manager of Grant Thornton Global for 6 months. Handling End to End recruitement for Grant Thornton, Recruitement to On-Boarding.
• Conducted phone and face-to-face interviews with candidates utilising excellent judgment.

• Client Servcing–Understand client’s retirement and give them an appropriate solution for their brand.
• Manage client’s social handles–Instagram, Facebook, Twitter, LinkedIn & YouTube.
• Part of New bussing development–Generate new leads, Pitching for new clients.
• Part of Media – connect with top notch influencer from Instagram and YouTube for

our clients and brands

• Swiggy - Customer delight officer – (Chat Process).
• Resolved Customers concerns in a timely manner.
• Making Amendment in orders
• Coordinated with Restaurants owners, Customers and rider).
• Maintained advanced product knowledge to ensure customers received accurate information.

• Zomato – Rider Support Agent– (Blended Process).
• Resolved Rider concerns in a timely manner.
• Coordinated with Restaurants owners, Customers and rider
• Diagnosed Rider issue by probing questions and write up resolve query.

• Handled daily scheduling and dispatching of chauffeurs and maintained updated list of available chauffeurs
• Ordered office supplies, managed clients e-mails and multi-line calls, maintained updated stocks, and ensured clean and safe work environment
• Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration
• Recording day to day financial trancsaction, posting ledgers and finalizing profit and loss account and balance sheet account
• Preparing monthly receipt and payment , payroll sheets for all employees, payment vouchers, advance Etc.