Somaia Bataineh
United Arab Emirates
Overview
11
11
years of professional experience
Work history
Associate engineer
Device Operation Center -ICT, e& (Etisalat)
United Arab Emirates
2018.04 - Current
- Supported field technicians in configuring and troubleshooting a range of services—including Voice, Internet, IPTV, PABX, Pay Phones, and FLTE accounts—and enabled features such as call forwarding and CCB in softswitches.
- Participated in the Splitter Migration Activity project, upgrading from 1:2 splitters to 1:1 splitter to enhance service reliability and performance. Implemented proactive measures to ensure uninterrupted service, facilitating smooth transitions to alternative splitters or vendors as required.
- Participated the analysis, refinement, and implementation of ASSIA Use Cases to enhance broadband network performance and customer satisfaction, proactively utilizing ASSIA analytics for fault detection, service optimization, and collaborating with cross-functional teams to monitor outcomes and drive operational improvements.
- Automated a wide range of manual tasks, including service verification, speed testing, splitter migration-access configuration, and IAD-related processes, by leveraging systems such as ACS, iView, IAD provisioning server, ANMC tool, and ASSIA for CPE firmware upgrades. These initiatives significantly optimized resources, improved accuracy, and increased operational efficiency, particularly in handling unreachable CPEs.
- Experienced with softswitches, including Huawei I Manager N2000 (vNGN) and vIMS (Soap UI).
- Experienced with Huawei I Manager 2000, Zhone NetHorizon, and Alcatel-Lucent AMS for GPON network management.
- Experienced with legacy switches, such as Alcatel E10B, Siemens, AXE, and Fetex.
Teaching Assistance
Jordan University for Science and Technology
, Jordan
2015.09 - 2017.05
- Explained network, security, and wireless laboratory concepts and procedures to students, ensuring comprehensive understanding of practical applications.
- Evaluated student performance by grading homework assignments, quizzes, and laboratory work across various courses.
Customer Support Engineering
Estarta
, Jordan
2015.04 - 2015.09
- Troubleshot and resolved technical issues related to Cisco hardware, specifically focusing on load balancing technology.
- Guided customers through step-by-step problem resolution, providing necessary procedures and comprehensive documentation to ensure effective solutions.
Education
B.S. in Network Engineering and Security
Jordan University of Science and Technology
/2009 - /2014
Skills & Certifications
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Certified Ethical Hacker (CEH)
- Cisco Certified Specialist – Security Core
- Cisco Certified Network Associate (CCNA) – Routers and Switches Configuration
- Completed Online Selenium Course, including frameworks
- Programming Languages: C, C++, Python, Java
- Familiar with Unix operating systems
Languages
Arabic
Native
English
Intermediate
Timeline
Associate engineer
Device Operation Center -ICT, e& (Etisalat)
2018.04 - Current
Teaching Assistance
Jordan University for Science and Technology
2015.09 - 2017.05
Customer Support Engineering
Estarta
2015.04 - 2015.09
B.S. in Network Engineering and Security
Jordan University of Science and Technology
/2009 - /2014