SOMNATH SHRESTHA
Logistics Coordinator
Dubai,UAE
Summary
Highly dedicated Logistics Service professional with experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sr. Logistics Coordinator
OnProcess Technology Inc.
Kolkata, West Bengal
12.2015 - 11.2021
- Coordinate and monitor supply chain operations for, Global Logistics
- Supervise orders and arrange stocking of materials and equipment
- Processing of shipments for CISCO parts and generating packing slips for customs duty purposes
- Plan and track the shipment of final products according to customer requirements
- Keep logs and records of warehouse stock, executed orders etc
- Prepare accurate reports for the higher management
- Utilizing logistics IT to optimize shipping and transport procedures
- Keep logs and records of warehouse stock, executed orders etc.
- Tracked orders and notified customers of status or potential delays.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Generated documentation and information required for customer shipments.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Logistics Coordinator
Wipro
Kolkata, West Bengal
03.2010 - 03.2015
- Processing IT equipment for British Telecom (UK) customer’s through shipment
- Management of customer orders (CRM) including sales order creation, preparation for delivery, dispatches etc
- Handling the end-to-end process on Service request management tool (Bridge Clarify, Agile) including creation of ticket, resolving the issue, and escalating to concerned team, in need basis
- Involved in identifying high priority issue and resolving as per SLA
- Escalating to concern team in case of need
- Working on internet connectivity issues for the customers
- Actively involved in alert monitoring, review, and resolution of tickets
- Ensuring premises, assets and communications are used effectively
- Communicate with suppliers, retailers, customers etc.
Education
Higher Education - Commerce
South Suburban School
India, West Bengal 03.2000 - 04.2002
Skills
Global logistics
undefinedCertification
Computer Hardware & Basic Netwroking
Timeline
Sr. Logistics Coordinator
OnProcess Technology Inc.
12.2015 - 11.2021
Logistics Coordinator
Wipro
03.2010 - 03.2015
Computer Hardware & Basic Netwroking
04-2006
Higher Education - Commerce
South Suburban School
03.2000 - 04.2002
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