SOMRITA GHATAK

• Managing a diverse portfolio of 124 Crores in Advances with credit lines ranging from INR 1 Crores to as low as INR 50,000, over a spectrum of products from Real Estate, MSME, Agriculture to Retail. Conducting regular on-site field visits to enhance customer outreach and lead generation.
• Leading transformative initiatives to elevate Tourism and Hospitality services on the island by offering an array of financial solutions including term loans for acquiring vehicles, boats, and immovable properties, Working Capital Cash Credit Limits to address day-to-day operational liquidity needs in hotels, financing renovation works, promoting High-Value Current Accounts to augment bank's deposit base and reducing service charges for customers. Providing advisory services to root cash surpluses effectively in Capital Expenditure and Asset creation to achieve sustainable growth models.
• Sourcing tailor-made loan products to address diverse customer requirements:
• 1. Collaborated with housing society development cooperatives to tap dual business potentials in Builder Finance and Retail Housing Loans.
• 2. Facilitated Electronic Dealer Finance for petrol pump stations to enhance ‘ease of doing business’.
• 3. Extended ‘Performance Guarantees’ to top contractors, securing pivotal infrastructure development projects in partnership with the Andaman & Nicobar Public Works Development Department, Government of India.
• Evaluating credit proposals originated by sales teams, overseeing credit risk, underwriting, and control processes, and vigilantly monitoring Non-Performing Assets (NPA) and Stressed Accounts to facilitate early resolution.

Operations:

• Provided strategic leadership to Branch in day to day operations, conducted monthly reviews and daily hurdle meets with staffs to identify bottlenecks and streamline workflows through Job-rotation to improve multi tasking skill and On-Job Trainings on new Technical developments.
• Developed flexible Staff Allocation system based on Customer traffic pattern during different days and times to enhance Customer delight through quicker services.
• Redesigned Branch lay out to introduce collaborative space for customers and staffs to discuss financial needs with comfortable settings, like Mobile Charging point, Display cart of Investment Plan booklets, Financial journals, self service kiosk, clean drinking water access etc.
• Implemented an easy and effective Excel based Operational Expense Tracker to track Projected and Actual Expenses, by segregating Operational Expenses in different segments like, Lease and Rental expenditure, Vendor based outsourced services, Electric & Fuel Consumption, Telecommunication, Office Stationery Purchases, Legal Charges, staff training and travel expenses etc. Achieved Overheads Budget every year by optimizing outliers through the Tracker.

Customer Experience and Service:

• Promoted and educated Customers in Rural Regions about Digital Banking Services by achieving Mobile Banking App Registration and Activation Targets regularly.
• Conducted ‘Meet & Greet' Programs with HNI and Corporate Customers, local Administrative bodies, senior citizens to collect feedback on Branch Services. Introduced Complaint and Suggestion Box, Staff Trainings on effective communication and problem solving skills and achieved an average Net Promoter Score of 92% and a Google Review of 4.3/5 Stars on Customer Service.

Budget Achievement in Deposit and Advances and Other Income Portfolio

• Achieved and exceeded allocated Budget in Advances and Deposit Portfolio of Branch with YOY average increase of 26% and 32% respectively
• Tailored Loan and Deposit Products for Customers and explored Cross Selling Opportunities of other Investment and Insurance Solutions to Improve Other Income and 'Customer Steaki-ness'
• Fostered Start-up culture in Rural places to empower women, underprivileged and backward communities by conducting awareness campaigns of Financial Literacy and Govt sponsored subsidized Loan Products like Kishan Credit Card, Self Help Group Credit Linkage, Tractor & Harvester Loans, Funding Working Capitals to Poultry & Dairy firms and Govt Guaranteed Loan Products like Pradhan Mantri Mudra Yojna, Stand Up India etc
• Popularized Digital Pre-Approved Personal Loan to existing Customer Base of Corporate, Defense, Govt. Servant and pensioner clients, achieving MOM 4% Growth in Digital Loan Portfolio by effective churning of AI generated Analytical Leads.
• Credit and Operational Risk Management
• Analyzed Economic viability of Credit proposals by Market Survey, Customer Interview and Appraisal to source quality advances.
• Ensured Operational Risk mitigation by improving KYC Culture, reaching out to Inoperative Account holders, streamlining Deceased Account Holder's Settlement process, promoted Digital Account opening to reduce physical handling of Customer Information forms
• Regularly reviewed NPA Accounts and improved NPA Base reduction YOY average of 37.5%. Addressed stressed accounts at early stage by alternative solutions to prevent slippage to NPA
• Monitored Written Off Accounts and reduced contingent liability W/O Account base from 86.7 Lakhs to 15 Lakhs during my tenure of 3 years and 7 months (~82% reduction) and added significantly to Branch profit
• Analyzed Risk concentration through Quarterly Self-Audit. Conducted successfully 2 Risk Focused Internal Audits by improving Branch Compliance score from 616 to 827 in Operational Risk Management and 709 to 819 in Credit Risk Management (Out of 900 in each category)

Customer Value Enhancement

• Developed and executed Investment strategies according to Clients' Risk Appetite and Financial Goals and achieved average of 15% Annualized Return on portfolio to replicate Benchmark Indices

• Analyzing Credit Applications, evaluating financial statements like Balance Sheet, P&L Account, Cash Flow Statement, Stock Statement to gauge Operational Efficiency of MSMEs to support making informed Credit decision ensuring compliance with credit policies.
• Assisted Underwriter to determine creditworthiness and risk level by leveraging Ratio Analysis such as D/E Ratio, Current Ratio, Inventory Turnover Ratio, ROE, DSCR Ratio etc.
• Assisted Risk rater by analyzing Financial Statements to detect any potential manipulation of data aimed at inflating income
• Managed Asset Quality by closely monitoring loan performances identifying early signs of distress, offering solutions like moratorium, adjusting repayment terms, alternative financial arrangements and restructuring
• Regularly reviewed NPA and Contingent Liability Accounts (Bank Guarantees & Written Off Accounts) to improve Branch Profit and other income

• Fostered strong relationships with client resulting in a strong 96% retention of existing Retail (Personal, Auto & Real Estate) Customer base and 7.25% YOY increase in Retail Loan Customer lead generation and conversion
• Collaborated with cross-functional teams like Credit Card, Mutual Fund, Life Insurance and General Insurance intermediaries, Operations team, Pension Processing Cell for Senior Citizens and other departments to become one stop Banking and Investment Solution provider with tailored portfolio management services to meet evolving needs of HNI, Non-HNI and Senior Citizens.
• Conducted regular client reviews and feedback to improve Net Promoter Score by implementing initiatives to reduce TAT, Customer Complaints (YOY 87% reduction)

• Carrying 3 Years Experience of Production Engineering and Management at Cummins Inc., Kothrud Plant of Pune, associated with manufacturing and quality control of HHP 50 liters & 38 liters Diesel Engine Cylinder Blocks with an average on 5% YOY increase in Production Efficiency by leading various small scale Kaizen projects
• Led cross functional team of Suppliers, ITI Assistants, Diploma Engineers, Quality control analysts, Engine Assembly team partners and successfully led Ergonomics Projects to bring 14% increase in Gender Diversity in Manufacturing Plant in 1 Year
• Supervised Projects to reduce lead time, quality defects and enhancing overall production flow by introducing additional programming features in existing CNC Machines to substitute time consuming manual machining works
• Completed 6 Sigma Training to improve Problem Solving Skills