Years of Professional Experience
Open To Work
SONA BABU
ADMIN & IT SYSTEMS SUPPORT
Dubai,DU
Summary
Detail-oriented Administrative and IT System Support Specialist with strong experience in office administration, user support, system maintenance, and process optimization. Proven ability to manage daily administrative operations while providing reliable technical support to ensure smooth and efficient business workflows.
Overview
3
3
9
9
Certifications
4
4
years of post-secondary education
Work History
Administrative Officer - Data Systems
Embryo Protection Authority
01.2024 - 09.2025
- Executive and secretarial support to CEO
- Managed calls, emails, inboxes, and website
- Maintained EEART Data System records
- WordPress updates and content coordination
- First-level IT support and software installation
- Project tracking and reporting (Monday.com)
- Vendor, contract, and stakeholder coordination
- GDPR documentation support
- Improved admin and IT response efficiency by 85%
- Ensured 100% GDPR compliance with accurate and confidential documentation
Developer- I (Software Engineering)
UST GLOBAL Pvt. Ltd
Kerala
07.2022 - 09.2023
- Delivered IT Support services aligned with ITIL best practices.
- Resolved incidents and service requests within SLA targets, ensuring minimal downtime.
- Provided user support for enterprise applications and systems.
- Documented issues, resolutions, and process improvements.
- Collaborated with technical teams to align solutions with business needs.
- Consistently met SLA targets 98% of the time for incident resolution
- Recognized for 99% reliability in service delivery and user support
Core Skills
- Administrative Operations & Office Management
- IT System & User Support (Hardware & Software)
- Microsoft Office / Google Workspace Administration
- Email, File Server & User Account Management
- Basic Network & System Troubleshooting
- Data Entry, Records & Documentation Management
- Asset & Inventory Tracking
- Helpdesk & Ticketing Systems
- Communication & Cross-Team Coordination
Education
Master of Computer Applications - MCA
Rajagiri College of Social Sciences
Kochi, Kerala, India 06.2020 - 03.2022
Bachelor of Computer Applications - BCA
Rajagiri College of Management & Applied Sciences
Kochi, Kerala, India 06.2017 - 03.2020
Websites
Certification
- ITIL v4 Foundation
- ISC2 - CISSP
- GDPR (EU) - General Data Protection Regulation
- Microsoft Office Certifications
- ICDL Certification
- Data Analytics with Generative AI
- Tableau - Data Visualization Basics
- Award in Office Administration
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Maltese
Elementary (A2)
German
Beginner (A1)
Hindi
Upper intermediate (B2)
Volunteering And Professional Exposure
- Represented the Embryo Protection Authority at the Public Service Expo 2024, presenting services to the public.
- Attended GDPR High-Level Conference 2025, focused on data protection and regulatory compliance.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Administrative Officer - Data Systems
Embryo Protection Authority
01.2024 - 09.2025
Developer- I (Software Engineering)
UST GLOBAL Pvt. Ltd
07.2022 - 09.2023
Master of Computer Applications - MCA
Rajagiri College of Social Sciences
06.2020 - 03.2022
Bachelor of Computer Applications - BCA
Rajagiri College of Management & Applied Sciences
06.2017 - 03.2020