Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Personality Traits
Timeline
Generic
Sonam Das

Sonam Das

AOG Desk Coordinator
Abu Dhabi

Summary

Professional with over 11+ years of diverse experience spanning AOG Desk operations and supply chain/materials management, with exposure to multicultural environments across various European and International locations. Aligned towards provisioning of right material, in right quantity, at the right time & right place. Possessing exceptional communication abilities and adept at fostering strong interpersonal relationships. Demonstrates a track record of achieving targets, making independent decisions, and conducting thorough follow-ups to ensure task completion. Committed to executing responsibilities diligently to meet organizational needs and uphold seamless operations.

Overview

12
12
years of professional experience
3
3
Certifications
5
5
Languages

Work History

AOG Desk Coordinator

Lufthansa Technik Services India
08.2023 - Current
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Acted as the central contact person at the AOG-Desk, handling all queries pertaining to operational customer service for both LHT and external companies.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Designed and implemented KPI reports for the team, facilitating comprehensive assessment and optimization of operational performance.
  • Coached employees through day-to-day work and complex problems.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Implemented a 24/7 shift pattern for the team by efficiently organizing manpower and transportation resources, ensuring continuous operational coverage.

AOG Desk Officer

Lufthansa Technik Services India
04.2019 - 07.2023
  • Responsible for supply of components or services for aircraft in an AOG situation in fastest possible way
  • Took over the APAC customers from HAM AOG Desk by undergoing 6 months on the job training to initiate & built New APAC AOG Desk in India.
  • Accountable for end-to-end process of material sourcing and procurement from the external market, proficiently executing PO's in SAP to facilitate seamless acquisition of necessary resources.
  • Performed 3rd party sourcing for some VIP customers like Air India, IGO, JAL,AAR,EVA,4NN etc.
  • Ensured to provide Sale/Loan/1:1 Exchange for critical & AOG requirements for External customers.
  • Maintained round-the-clock availability, adhering to a demanding 24/7 shift pattern, showcasing adaptability and flexibility.
  • Managing backlog of AOG orders, interfacing with Sales, Marketing, Warehousing, Quality Assurance, Product Repair Services, Purchasing & Planning, Workshop and Vendors.
  • Maintaining a dynamic feedback loop for internal and external stakeholders.

Customer Material Service Manager

Lufthansa Technik Services India
01.2017 - 03.2019
  • Successfully completed the transition of CLH process
  • Responsible for replenishing / Maintaining the Minimum Security Stock for all DLH & GEC stations worldwide
  • Monitoring and documenting, delivery of the shipments that initiated by us and the return shipments from DLH/GEC stations
  • Making the material available and coordinating for planned maintenance events like layovers & failed part processing
  • Perform Engineering Order and Routine requirements for DLH and GEC fleet, making the material available and coordinating information disclosure to the responsible area and document appropriate
  • Maintaining and managing all Master data like training documents / referral documents / supporting documents, updates with regards to the process, which will helps to improve the quality of the work & standardizing the process within LHT
  • Following up closely with customer's on their forecasts and analyzing on their latest material requirement and prepare detailed supply plans
  • Responsible for Layover planning for DLH, supporting and suppling deferral items for layover with the right tools.

Material Steering

Lufthansa Technik Services India
02.2013 - 12.2016
  • Responsible for Controlling of Inventory and preventing of bottleneck situations
  • Using Inventory checking Tool (ELOAOG, MAX-LRU/MAX Final2 and Emax)
  • Responsible for serving the customer requests with respect on priority like AOG, CRIT-A, CRIT-B, CCO and replenishment per agreed contractual terms (Time and Material)
  • Checking the customer contract like TCS, TCM and SCM as well as HOMEBASE, POOL and NON- POOL in SAP
  • Responsible for balancing of Inventory, Availability and release of requests to customers
  • Keeping a track on movements of units to and fro from customer end and LHT
  • Decision making on purchase, Loan, Exchange and Sale of components in order to keep the Inventory optimal.

Trainee Technician

National Aerospace Laboratory Ltd.
07.2012 - 12.2012
  • SARAS aircraft project and Involved in design of flight cable Harness for line replacement unit (LRU's) schematic design like Theoretical drawing/Routing Drawings
  • Involving in R&D and Drawing Reading Analysis
  • Checking of drawings for correct representation of symbols, standards etc
  • Involved in preparation of loom charts and checking of the routing drawings
  • Preparation of Material Schedules, change notice and Standard of preparation
  • The Job involves fabrication of aircraft cable harness and testing of Avionics and Electrical system Loom fabrication for and SARAS Aircraft, Engine Test rig & Test panels
  • Good knowledge of aircraft Electrical cable Harness design, Avionics instruments and Installation & Routing planning.

Education

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Skills

Excellent Communication

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Certification

General Familiarization A318/319/320/321 (CFM56)

Personal Information

Father's Name : Ramadas. K

Date of Birth : 02/10/1991

Gender : Female

Nationality : Indian

Marital Status : Married

Personality Traits

  • Hard working and self-motivated individual
  • Committed to responsibilities with a drive to accomplish task.
  • Able to deliver in high pressure situations. A go-getter.
  • A team player, quick learner with a good grasping capability, honest, well disciplined & organized
  • Good communication & presentation skills, good decision making ability

Timeline

AOG Desk Coordinator

Lufthansa Technik Services India
08.2023 - Current

AOG Desk Officer

Lufthansa Technik Services India
04.2019 - 07.2023

Customer Material Service Manager

Lufthansa Technik Services India
01.2017 - 03.2019

Material Steering

Lufthansa Technik Services India
02.2013 - 12.2016

Trainee Technician

National Aerospace Laboratory Ltd.
07.2012 - 12.2012

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Sonam DasAOG Desk Coordinator