Sonam Das
AOG Desk Coordinator
Abu Dhabi
Summary
Professional with over 11+ years of diverse experience spanning AOG Desk operations and supply chain/materials management, with exposure to multicultural environments across various European and International locations. Aligned towards provisioning of right material, in right quantity, at the right time & right place. Possessing exceptional communication abilities and adept at fostering strong interpersonal relationships. Demonstrates a track record of achieving targets, making independent decisions, and conducting thorough follow-ups to ensure task completion. Committed to executing responsibilities diligently to meet organizational needs and uphold seamless operations.
Overview
12
12
years of professional experience
3
3
Certifications
5
5
Languages
Work History
AOG Desk Coordinator
Lufthansa Technik Services India
08.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Acted as the central contact person at the AOG-Desk, handling all queries pertaining to operational customer service for both LHT and external companies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Designed and implemented KPI reports for the team, facilitating comprehensive assessment and optimization of operational performance.
- Coached employees through day-to-day work and complex problems.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Implemented a 24/7 shift pattern for the team by efficiently organizing manpower and transportation resources, ensuring continuous operational coverage.
AOG Desk Officer
Lufthansa Technik Services India
04.2019 - 07.2023
- Responsible for supply of components or services for aircraft in an AOG situation in fastest possible way
- Took over the APAC customers from HAM AOG Desk by undergoing 6 months on the job training to initiate & built New APAC AOG Desk in India.
- Accountable for end-to-end process of material sourcing and procurement from the external market, proficiently executing PO's in SAP to facilitate seamless acquisition of necessary resources.
- Performed 3rd party sourcing for some VIP customers like Air India, IGO, JAL,AAR,EVA,4NN etc.
- Ensured to provide Sale/Loan/1:1 Exchange for critical & AOG requirements for External customers.
- Maintained round-the-clock availability, adhering to a demanding 24/7 shift pattern, showcasing adaptability and flexibility.
- Managing backlog of AOG orders, interfacing with Sales, Marketing, Warehousing, Quality Assurance, Product Repair Services, Purchasing & Planning, Workshop and Vendors.
- Maintaining a dynamic feedback loop for internal and external stakeholders.
Customer Material Service Manager
Lufthansa Technik Services India
01.2017 - 03.2019
- Successfully completed the transition of CLH process
- Responsible for replenishing / Maintaining the Minimum Security Stock for all DLH & GEC stations worldwide
- Monitoring and documenting, delivery of the shipments that initiated by us and the return shipments from DLH/GEC stations
- Making the material available and coordinating for planned maintenance events like layovers & failed part processing
- Perform Engineering Order and Routine requirements for DLH and GEC fleet, making the material available and coordinating information disclosure to the responsible area and document appropriate
- Maintaining and managing all Master data like training documents / referral documents / supporting documents, updates with regards to the process, which will helps to improve the quality of the work & standardizing the process within LHT
- Following up closely with customer's on their forecasts and analyzing on their latest material requirement and prepare detailed supply plans
- Responsible for Layover planning for DLH, supporting and suppling deferral items for layover with the right tools.
Material Steering
Lufthansa Technik Services India
02.2013 - 12.2016
- Responsible for Controlling of Inventory and preventing of bottleneck situations
- Using Inventory checking Tool (ELOAOG, MAX-LRU/MAX Final2 and Emax)
- Responsible for serving the customer requests with respect on priority like AOG, CRIT-A, CRIT-B, CCO and replenishment per agreed contractual terms (Time and Material)
- Checking the customer contract like TCS, TCM and SCM as well as HOMEBASE, POOL and NON- POOL in SAP
- Responsible for balancing of Inventory, Availability and release of requests to customers
- Keeping a track on movements of units to and fro from customer end and LHT
- Decision making on purchase, Loan, Exchange and Sale of components in order to keep the Inventory optimal.
Trainee Technician
National Aerospace Laboratory Ltd.
07.2012 - 12.2012
- SARAS aircraft project and Involved in design of flight cable Harness for line replacement unit (LRU's) schematic design like Theoretical drawing/Routing Drawings
- Involving in R&D and Drawing Reading Analysis
- Checking of drawings for correct representation of symbols, standards etc
- Involved in preparation of loom charts and checking of the routing drawings
- Preparation of Material Schedules, change notice and Standard of preparation
- The Job involves fabrication of aircraft cable harness and testing of Avionics and Electrical system Loom fabrication for and SARAS Aircraft, Engine Test rig & Test panels
- Good knowledge of aircraft Electrical cable Harness design, Avionics instruments and Installation & Routing planning.
Education
.
Skills
Excellent Communication
Knowledge on Airbus & Boeing Part Page, IPC, CMM, IPD
SAP & Procurement expertise
Decision-Making & Problem-solving abilities
Supply Chain & Project Management
Self Motivated & Team Player
Analytical & Multitasking Abilities
Time Management
MS Excel and PowerPoint knowledge
Certification
General Familiarization A318/319/320/321 (CFM56)
Personal Information
Father's Name : Ramadas. K
Date of Birth : 02/10/1991
Gender : Female
Nationality : Indian
Marital Status : Married
Personality Traits
- Hard working and self-motivated individual
- Committed to responsibilities with a drive to accomplish task.
- Able to deliver in high pressure situations. A go-getter.
- A team player, quick learner with a good grasping capability, honest, well disciplined & organized
- Good communication & presentation skills, good decision making ability
Timeline
AOG Desk Coordinator
Lufthansa Technik Services India
08.2023 - Current
AOG Desk Officer
Lufthansa Technik Services India
04.2019 - 07.2023
Customer Material Service Manager
Lufthansa Technik Services India
01.2017 - 03.2019
Material Steering
Lufthansa Technik Services India
02.2013 - 12.2016
Trainee Technician
National Aerospace Laboratory Ltd.
07.2012 - 12.2012
.