Sonam Lama
Dubai,UAE
Summary
Enthusiastic individual with excellent communication and organisation skills seeks experience in customer-facing administration role. Supports busy, productive environments by working with focus, drive and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Store In-charge/ Sales Associate
Apparel Group
Dubai, UAE
2023.03 - Current
- Delivered excellent customer service by assisting customers, handling inquiries, and ensuring a positive shopping experience.
- Managed daily store operations including stock organization, visual merchandising, and maintaining store cleanliness.
- Handled cash transactions, operated POS systems accurately, and supported daily sales targets.
- Resolved customer complaints professionally and maintained high service standards in a fast-paced retail environment.
- Supervised team activities during shifts, coordinated workflow, and ensured smooth store operations as acting in-charge.
Barista
Aghatti Restaurant
Lamer Jumeria -1 Dubai, UAE
2021.11 - 2023.03
- Prepared diverse coffee beverages, including espresso shots, lattes, cappuccinos, and specialty drinks, adhering to customer preferences and company standards.
- Provided customer service by greeting customers, taking orders, and responding to queries about menu items, ingredients, and brewing methods.
- Operated and maintained espresso machines and coffee equipment, ensuring cleanliness and calibration for optimal performance and flavour consistency.
Project Coordinator
Hylomo Helping Hands
Kathmandu
2017.06 - 2021.11
Barista/Cashier
The Hideout Cafe
Kathmandu
2020.02 - 2021.10
Education
High School -
Nepal Education Board
NepalSkills
- Effective Communication
- Time Management
- Self-Motivation
- Adaptability
- Food preparation and safety
- Highly organized
- Cash register operation
- POS systems
Certification
- Professional Barista Training From Coffee Cub Pvt. Ltd., Kathmandu Nepal
- Crew Member Training From The Hideout Café, Kathmandu Nepal
- Proficient in Computer [MS office, Mail, Printing]
LANGUAGE
English
Fluent
Hindi
Fluent
Nepali
Fluent
Timeline
Store In-charge/ Sales Associate
Apparel Group
2023.03 - Current
Barista
Aghatti Restaurant
2021.11 - 2023.03
Barista/Cashier
The Hideout Cafe
2020.02 - 2021.10
Project Coordinator
Hylomo Helping Hands
2017.06 - 2021.11
High School -
Nepal Education Board