Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SONAM TAMANG

DUBAI

Summary

Adept at elevating guest experiences, I excelled in service quality and relationship building at Himalayan Java Coffee. Through effective teamwork and collaboration, I significantly enhanced dining efficiency and customer satisfaction. My skills in wine pairing and memory retention, coupled with a knack for maintaining cleanliness, consistently contributed to positive feedback and repeat patronage. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Restaurant Waiter

Himalayan Java Coffee
04.2021 - 04.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Education

High School Diploma -

N.M.C
Kathmandu
12.2022

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Table Setting
  • Memory retention
  • Food presentation
  • Wine pairing
  • Wine service
  • Bar terminology
  • Item promotion
  • Cleaning and sanitizing
  • Team Player
  • Teamwork and Collaboration
  • Relationship Building

Languages

English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Restaurant Waiter

Himalayan Java Coffee
04.2021 - 04.2023

High School Diploma -

N.M.C
SONAM TAMANG