Songmith Lepcha
HOTEL TASHI YID WONG GRAND
Dubai,UAE
3
Languages
4
years of professional experience
Reliable individual with strong communication, patience and time management. Brings a practical approach to busy shifts, stays organised when tasks change and supports colleagues and customers with a positive attitude. Eager to learn, contribute and grow in new working environments.
Work history
Food and beverage associate
2 Years 11 Months- Served food and beverages promptly to ensure customer satisfaction.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Demonstrated comprehensive knowledge about menu offerings to aid client decision-making process.
- Assisted in food preparation tasks to expedite orders during peak hours.
- Maintained cleanliness and hygiene standards for a safe dining environment.
- Managed cash transactions accurately to maintain financial integrity.
Sale Associate
1 Year- Demonstrated products effectively, generating customer interest and driving sales.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted shoppers with product selection, enhancing overall buying experience and satisfaction.
- Identified potential upsell opportunities, enhancing overall profit margins.
- Guided customers in locating specific items, contributing to improved satisfaction and loyalty.
- Handled cash transactions accurately to avoid discrepancies.
- Ensured store cleanliness for a welcoming shopping environment.
Skills
POS operations
Order processing speed
Cash handling
Alcoholic drink knowledge
Coffee machine operation
Cross-selling techniques
Up-selling techniques
Customer relations
Customer Service
Fast-paced adaptability
High-pressure multitasking
Efficient time management
Strong communication
Customer patience
Education
High School Diploma - Commerce
High School Diploma - General
- Menjong Sorig Spa and Wellness
Languages
English
Fluent
Hindi
Intermediate
Nepali
Fluent
Accomplishments
Best Employee of the Month and Year at Hotel Tashi Yid Wong Grand.
References
References available upon request.
Timeline
Food and beverage associate
HOTEL TASHI YID WONG GRAND
2023.08 - 2026.07Read More
Faculty of Traditional Medicine, KGUMSB
from Menjong Sorig Spa and Wellness
2023.03 - 2023.06Read More
Sale Associate
KK STORE
2022.02 - 2023.02Read More
Samtse Higher Secondary School
High School Diploma from General
/2017 - /2018Read More
Dorokha Higher Secondary School
High School Diploma from Commerce
/2019 - /2020Read More