SONIA BOUCETTA
AJMAN ,UAE
Summary
Dynamic professional with expertise in customer service and relations, leveraging strong communication and interpersonal skills to enhance customer retention. Proficient in CRM software and Microsoft Office, adept at multitasking and time management to ensure efficient operations. Demonstrates flexibility and team collaboration, excelling in problem solving and conflict resolution to drive positive outcomes. Career goal: To further develop skills in data entry and telephone operation while contributing to organizational success.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work history
Receptionist
ALWAZN ALMETHALI MEDICAL CENTER
Abu Dhabi, UAE
11.2023 - Current
- Handled appointment scheduling to ensure smooth daily operations.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained accurate logs of visitor entries for security purposes.
- Collaborated with team members in organizing company events, enhancing team cohesion and morale building activities.
- Completed data entry tasks whilst adhering to strict deadlines.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Customer Service
Be Healthy Restaurant
DUBAI, UAE
01.2023 - 09.2023
- I have experience in receiving customer calls in a professional and friendly manner, providing accurate information about the healthy menu and restaurant services dedicated to weight loss or gain.
- I stand out for helping customers choose the right meals for their dietary needs and health goals, while handling phone orders accurately and quickly to ensure their full satisfaction.
- I also deal with customers' inquiries and complaints with professionalism and flexibility, and work in coordination with the kitchen team and delivery service to ensure that orders are delivered on time.
- Always strive to provide useful recommendations and achieve a premium customer experience that reflects professionalism and interest in service quality.
Sales and customer service representative
Bazar Sirine
MECHDALLAH, Algeria
01.2020 - 12.2022
- Established strong relationships with customers, enhancing brand loyalty.
- Streamlined inventory management process to reduce product wastage.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Provided detailed product information for informed buying decisions.
- Identified potential sales leads using market research strategies.
Education
Bachelor's Degree - Sociology
University of Akle Muhannad
Olhaj 01.2017 - 01.2020
Secondary Certificate - Foreign Languages
Alayan Hmimi High School
AlgeriaMaster's Degree - Sociology Organization and Work
University of Akle Muhannad
Olhaj 01.2020 - 01.2022
Skills
- Strong communication and interpersonal skills
- Problem solving and conflict resolution
- Proficiency in CRM software
- Microsoft Office
- Multitasking and time management
- Team collaboration
- Customer Service
- Customer relations
- Customer retention tactics
- Telephone operation
- Flexible
- Data Entry
LANGUAGES
Arabic
Native
Français
Advanced
English
Advanced
Timeline
Receptionist
ALWAZN ALMETHALI MEDICAL CENTER
11.2023 - Current
Customer Service
Be Healthy Restaurant
01.2023 - 09.2023
Sales and customer service representative
Bazar Sirine
01.2020 - 12.2022
Master's Degree - Sociology Organization and Work
University of Akle Muhannad
01.2020 - 01.2022
Bachelor's Degree - Sociology
University of Akle Muhannad
01.2017 - 01.2020
Secondary Certificate - Foreign Languages
Alayan Hmimi High School