SONIA KAUR

• Established and manages operations of a fire safety services company providing:
• Sales, refilling & maintenance of fire extinguishers
• AMC and fire office coordination for FMS
• Handles vendor relations, client servicing, regulatory compliance, and after-sales maintenance.
• Maintained long-term service contracts and emergency response frameworks.
• Coordinated pricing research to ensure competitive rates were sourced from the market, enhancing proposal accuracy.
• Proposed tailored sales proposals to customers, addressing their specific needs and optimizing sales opportunities
• Followed-up on submitted proposals to maintain customer engagement and increase the likelihood of successful sales closure.
• Managed order execution processes, ensuring timely delivery and compliance with customer specifications.
• Negotiated effectively with vendors to secure favorable terms, contributing to improved profit margins.
• Followed-up on payment processes, ensuring timely collections and maintaining positive cash flow.
• Sourced customer feedback post-delivery, leveraging insights to improve product offerings and service quality.
• Managed communication between sales, logistics, and customer service teams to facilitate smooth operational workflow.
• Coordinated with internal teams to address and resolve customer inquiries promptly, fostering long-term client relationships.

Completed: 2008