SONIYA M SUNNY

Dedicated professional with expertise in communication, interpersonal relationships, and decision making. Proven ability to excel in customer service orientation and stakeholder engagement. Proficient in Microsoft Office, ERP systems such as Amadeus and Sabre, and CRM systems. Demonstrates strong skills in database management, sales coordination, administrative support, and complaint resolution. Known for the ability to work under pressure while maintaining professional work ethics and dedication. Quick learner with a goal to leverage skills in a dynamic environment to drive organisational success.

• CRM Work Skills, LinkedIn Learning, 2014
• IATA/UFTA Diploma: Reservation, Fares, Ticketing (EBT-GALILEO), 2014
• PSA Diploma: Passenger and Airport Handling service Agent, CTH the UK, 2014
• Reservation, Fare, Ticketing, Emirates Aviation College, 2014
• Air Cargo, Emirates Aviation college, 2014
• UAE Valid Driving License, Present

• EMIRATES - Najam Appreciation for performance during the weather disruption in January 2020.
• Efforts in taking care of customers and maintaining operational integrity during the peak operations of December 2019.
• Extraordinary effort to clear the disruption caused by unexpected fog hitting.
• Merit for handling the extreme situation professionally.
• Appreciation from the lounge manager for Excellent professionalism and teamwork hard work on 9-10 March 2016 during the disruption caused by bad weather.
• Promotion to Grades 5 and 6 for better performance and promoted to Senior customer service Agent in the Emirates.

• Place of birth: Dubai, UAE
• Date of birth: 12/04/89
• Nationality: Indian
• Visa status: Family-sponsored