Sonu Arora
Senior Officer Operations Control
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Senior Officer Operations Control
Flydubai
09.2023 - Current
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
- Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Manager of Operations
Vistara Airlines
7 2015 - 04.2023
- Introduced new methods, practices and systems to improve on time performance
- Advanced productivity KPIs to achieve key business goals and objectives
- Identified procedure or process changes required to improve performance and productivity
- Led improvement initiatives to advance operational efficiencies and increase customer satisfaction
- Reviewed operations reports to understand numbers and trends
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Supervisor of Operations
SpiceJet
04.2009 - 10.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Worked in matrix management environment with oversight of division level managers, commercial, operations, network planning, engineering, safety and compliance.
Customer Relationship Executive
Goair
12.2008 - 04.2009
- Promptly responded to inquiries and requests from prospective customers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
GCAA Flight Dispatcher License - Aviation
T3 Aviation Academy
Sharjah, United Arab Emirates 05.2023 - 08.2023
Bachelor Of Commerce - Commerce
Zakhir Hussain College, Delhi University
Delhi 04.2002 - 2005.05
Skills
Natural leader
Certification
08/01/22, Power BI
Accomplishments
- Supervised team of 18 staff members.
- Used Microsoft Excel to develop staff roster for auto tracking leaves and refreshers.
- Earned the “Department Head” Award in 2021 for making Vistara to achieve number 1 position in On time performance ranking of DGCA.
- Collaborated with team of 100 in the development of OPAS DRM in 2022 at Vistara.
- Documented and resolved procedural lapses which led to process oriented results with integrity.
Timeline
Senior Officer Operations Control
Flydubai
09.2023 - Current
GCAA Flight Dispatcher License - Aviation
T3 Aviation Academy
05.2023 - 08.2023
Supervisor of Operations
SpiceJet
04.2009 - 10.2013
Customer Relationship Executive
Goair
12.2008 - 04.2009
Bachelor Of Commerce - Commerce
Zakhir Hussain College, Delhi University
04.2002 - 2005.05
Manager of Operations
Vistara Airlines
7 2015 - 04.2023
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