Sonu K VARGHESE
Al Ain City,Abu Dhabi
Summary
Committed and hardworking Cashier \Billing Executive with 10 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Billing Associate
Aster DM Healthcare
Dubai, UAE
11.2016 - 06.2022
- Preparing admitted patient bill according to medical insurance tariff.
- Giving surgical estimates to bystanders with CPT codes and counselling them about the bills and upcoming procedures.
- Sending final bill to insurance team for final approval for submission.
- discharging patient by collecting the billing amount and by checking insurance approval and card for verification.
- Created positive environment of teamwork, mutual respect and morale.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Organized inventory audits and delivered loss reports as required.
- Liaised with other professionals in health and social care to coordinate holistic support.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Responded calmly to manage crises and emergency situations.
- Established and maintained professional relationships to offer objective guidance and support.
Supervisor
Fortis Memorial Research Institute
Gurugram , Indian
05.2011 - 09.2016
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Dealt with customer complaints and rectified product and service issues.
- Identified and escalated concerns regarding patient wellbeing to head nurse and volunteer coordinator.
- Greeted patients and built meaningful rapport to facilitate positive outcomes.
- Scanned, photocopied and filed patient documents to maintain active records.
- Maintained confidentiality and compliance standards for optimized patient care.
- Updated families regularly on patient progress and patient billing status.
- Submitted reports to manager regarding status of Patients.
- Counselling bystanders about the running bill and estimated cost about the coming days.
Education
Bachelor of Arts - Humanities
Delhi University
Delhi, India 04.2008 - 03.2012
Data Analyst - Business and Healthcare
Coursera
US 12.2022 -
Skills
- Customer service
- Computer literate
- Cash allocations
- Cash handling
- Month-end reports
- Billing systems and software
- Month-end closing procedures
- Financial analysis and reporting
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Timeline
Data Analyst - Business and Healthcare
Coursera
12.2022 -
Senior Billing Associate
Aster DM Healthcare
11.2016 - 06.2022
Supervisor
Fortis Memorial Research Institute
05.2011 - 09.2016
Bachelor of Arts - Humanities
Delhi University
04.2008 - 03.2012
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