SONY DEVASSY

Well presented with exceptional customer service skills, and the ability to provide an effective reception and switchboard service. Experienced in working under pressure in a quick paced fast-moving environment and able to receive guests on arrival in a friendly, helpful, and approachable manner. Able to be an integral member of an administrative and clerical team and can follow instructions and also have a willingness to learn. Currently looking for a suitable position with a progressive company. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

• Awarded Employee of the month several times - front of house- for the outstanding performance and contribution
• Successfully completed Job skills train the trainer program (April 2014)
• Successfully completed Management development program (Critical skill for managers – August 2014)
• Employee of the year nominee Hilton Garden inn 2017
• Personality of the year Hilton Garden inn 2018

• Housekeeping
• Laundry

• Assist with overseeing Housekeeping/Laundry operations.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Perform routine inspections of all housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all housekeeping policies and procedures including Health and Safety and security.
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and amenities.
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted.
• Manage staff performance issues in compliance with company policies and procedures.
• Support managing, training, and developing the team.
• Provide excellent guest service.
• Assist other departments wherever necessary.

• MS Office
• Opera PMS
• Hilton ONQ insider
• Birch street
• Oyasis
• Edocs

• Father's Name: P. DEVASSY
• Date of Birth: 10/02/84
• Gender: Male
• Nationality: Indian

• Mr.Antoni sami chelladurai, Housekeeping Director, Park Rotana & Park Arjaan, +971502427100, antoni.chelladurai@rotana.com
• Mr. Ratheesh rajendran, Housekeeping manager, Park Rotana & Park Arjaan, +971509847254, ratheesh.rajendran@rotana.com