Sony Joy
Project Manager | Implementation Lead
Dubai , UAE
Summary
Goal-oriented Project Implementation Lead offering experience in smooth and efficient project deployment services. Effectively trained employees, providing custom-built resources and optimized processes to adapt to changing conditions. Determined approach to customizing and coordinating documentation and timelines for optimum tactical management. Professional implementation expertise to bolster organizational processes. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Project Implementation Team Lead
Digiport Technologies LLC
Dubai, UAE
11.2020 - Current
- Implementation experience on MDM and ITSM Solution like
- Ivanti EPM
- Sure MDM etc
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Deliver of consulting services to configure and guide Ivanti products to customers, partners and internal staff
- Support the development and growth of the services delivered by the Solution Delivery Center
- Support sales of software and services through Proof of Concepts and Internal delivery activities
- Maintain team goals and objectives
- Work as part of a team to progress customer requests
- Follow delivery processes
- Help to document best practices in developing and deploying solutions, and feed them into our knowledge base for reuse by customers and partners
- Ensure that delivery of services and communication to customers, partners and internal staff remains at an exceptional and consistent level
- Develop working relationships with other areas of the business
- Continually build and maintain your own technical expertise to support customers and self-develop
- Organized project implementation resources and leveraged expertise to assist organizational rollout
- Led custom product training and deployment to meet organizational goals
- Documented specialized data and requirements to address business demands
ERP Implementation Consultant
Rockford Computer LLC
Dubai, UAE, UAE
01.2020 - 10.2020
- SAGE 300ERP SAGE 300 PEOPLE SAGE CRM OTHER Software LIKE Focus ERP AND EDGE ERP Maintained relationships with established accounts
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Implementation and Support Engineer
Peniel Technology LLC
Dubai, UAE, UAE
01.2014 - 01.2019
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Customer Support Representative
Allsec Technologies Limited
Chennai, TN
01.2013 - 01.2014
- Responded to telephone, email, and in-person inquiries regarding the operation, use, and repair.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Business Administration -
Jaipur National University
01.2018 - 01.2020
Bachelor of Engineering (B.E) - Computer Science And Engineering
EXCEL ENGINEERING COLLEGE
01.2009 - 04.2013
Skills
Administrative management
undefinedTimeline
Project Implementation Team Lead
Digiport Technologies LLC
11.2020 - Current
ERP Implementation Consultant
Rockford Computer LLC
01.2020 - 10.2020
Bachelor of Business Administration -
Jaipur National University
01.2018 - 01.2020
Implementation and Support Engineer
Peniel Technology LLC
01.2014 - 01.2019
Customer Support Representative
Allsec Technologies Limited
01.2013 - 01.2014
Bachelor of Engineering (B.E) - Computer Science And Engineering
EXCEL ENGINEERING COLLEGE
01.2009 - 04.2013
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