Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SOORAJ DASAN

SOORAJ DASAN

Dubai,UAE

Summary

Dedicated Senior Logistics Officer with over 7 years of experience. Proven track record of providing exceptional service to clients. Skilled in quickly identifying and resolving customer issues, maintaining high customer satisfaction levels, and building strong relationships with clients. Proficient in utilizing various CRM systems and communication channels to effectively address customer needs. Excellent problem-solving abilities, strong attention to detail, and ability to work well under pressure in a fast-paced environment. A team player with excellent communication skills and a passion for delivering top-notch customer support.

Overview

7
7
years of professional experience
2024
2024
years of post-secondary education

Work History

Senior Logistics Officer

FLYJAC LOGISTICS PVT LTD
Kolkata
08.2017 - 12.2024
  • Managed a team of 15+ customer support representatives to ensure timely resolution of customer inquiries and issues.
  • Managed operations of below top clients: DUCAB (Dubai Cable Company PVT Ltd), Siemens Healthcare, Samsung India Electronics, Eveready Industries, Flipkart India Pvt Ltd, SMS Group India.
  • Handling DAP, DDP enquiries PAN India routed through overseas agent.
  • Reduced transportation cost by 15% through effective route planning and vendor negotiations.
  • Managed end to end process, including, contract negotiation, purchase orders, and invoice processing.
  • Developed and implemented training programs to enhance the skills and knowledge of the customer support team.
  • Analyzed customer feedback and trends to identify areas for improvement and implement strategic solutions.
  • Acted as a liaison between customers and other departments to facilitate seamless communication and resolution of complex issues.
  • Monitoring & coordinating with the billing team.
  • Identified, analyzed, and resolved billing discrepancies in a timely manner, reviewing customer contracts for accuracy prior to processing invoices & researched unpaid invoices and worked with customers to resolve disputes.
  • Developed and maintained strong relationships with clients to ensure satisfaction and retention.
  • Analyzing Job profitability report of the department.
  • Interacted with internal and external auditors to help complete audits and resolve issues.
  • Managed vendor relationships to ensure timely delivery of goods and services while maintaining cost efficiency.

Education

Diploma - Supply Chain Management

NMIMS University

MBA - Finance

ICFAI University

B. Com (Honors) - Accounting and Finance

Calcutta University

Skills

  • Proficient with MS office
  • Customer Service Management
  • Good Interpersonal and Communication Skills
  • Strong leadership skills
  • Time Management and Prioritization
  • Multitasking
  • Vendor and Stakeholder Management
  • Documentation and Administration

Languages

English
Hindi
Malayalam
Bengali

Timeline

Senior Logistics Officer

FLYJAC LOGISTICS PVT LTD
08.2017 - 12.2024

MBA - Finance

ICFAI University

B. Com (Honors) - Accounting and Finance

Calcutta University

Diploma - Supply Chain Management

NMIMS University
SOORAJ DASAN