SOORAJ JOHN

• Conduct regular on-site visits to partner restaurants to monitor seamless day-to-day operations and ensure product performance meets client expectations.

• Act as the primary point of contact for client satisfaction, identifying and resolving operational issues in real time.

• Coordinate with internal teams to document client feedback, track recurring issues, and follow up on resolutions within agreed timelines.

• Maintain organized records of site visits, client status updates, and escalation logs to support transparent reporting.

• Liaise between client-facing and technical teams to ensure smooth communication and timely delivery of improvements.

• Contribute to process optimization by identifying operational gaps and proposing actionable solutions.

• Managed end-to-end project timelines for multiple concurrent events, ensuring all milestones from briefing to delivery were met on schedule.

• Built and maintained strong supplier relationships, negotiating cost-effective deals that reduced overall event expenses.

• Increased event revenue by 12% through strategic cost optimization and enhanced client-facing marketing execution.

• Prepared detailed status trackers, post-event recaps, and action lists to keep internal teams and stakeholders aligned.

• Analyzed budgets and cost estimates to optimize expenditure before final order placement, maintaining brand quality standards throughout.

• Coordinated logistics from production to delivery, ensuring seamless execution across all event components.