SOORAJ M.A
Dubai,UAE
Summary
As an individual committed to Finishing assigned tasks, I thrive on challenges and seek opportunities. My aim is to improve productivity and gain more exposure throughout my career. I prioritize maintaining good work ethics and strive to lead a professional life. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Assistant restaurant manager
Oregano Restaurants, UAE, Dubai
Dubai, UAE
06.2022 - Current
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Analysed operations to improve restaurant efficiency and service levels.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Aided manager in sales growth strategies.
- Organised special events and functions, including receptions, parties and corporate lunches.
Restaurant supervisor
Oregano Restaurants, UAE, Dubai
Dubai, UAE
06.2022 - 08.2023
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Boosted sales through targeted product training and upselling strategy.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Head barista
TATA Starbucks India PVT LTD
Trivandrum, Kerala, India
11.2021 - 05.2022
- Supervised and nurtured talented team of 8 baristas for almost half an year.
- Processed, prepared and served variety of orders from extensive beverage menu, staying up-to-date with seasonal changes and additional customer requests.
- Boosted repeat custom by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Extracted maximum flavour from each coffee bean through expert use of manual espresso machine and grinders.
Guest service associate
Four seasons Hotels and Resorts
Bengaluru, Karnataka, India
10.2019 - 02.2020
- Registered guest information on database to maintain accuracy.
- Answered guest calls and resolved queries promptly and politely.
- Prepared customer bills and processed payments upon check out.
- Greeted guests warmly and professionally for positive first impressions.
- Addressed questions and escalated issues complaints to management.
- Obtained feedback from customers to improve service experience.
Education
Bachelor's degree - Hospitality and Hotel Administration
Institute Of Hotel Management And Catering Techno
Kerala, India 06.2016 - 05.2019
Diploma - Industrial Exposure Trainee
Hilton garden Inn
03.2017 - 06.2017
High School Diploma - Biology, Computer Science
Viswaprakash Central School
03.2013 - 06.2016
Skills
- Results-orientated
- Food plating and presentation
- Recipes and menu planning
- Performance management
- Customer service
- Hospitality business management
- Point of Sale system operation
- Order delivery practices
- End-of-day reconciliation
- Operations management
Timeline
Assistant restaurant manager
Oregano Restaurants, UAE, Dubai
06.2022 - Current
Restaurant supervisor
Oregano Restaurants, UAE, Dubai
06.2022 - 08.2023
Head barista
TATA Starbucks India PVT LTD
11.2021 - 05.2022
Guest service associate
Four seasons Hotels and Resorts
10.2019 - 02.2020
Diploma - Industrial Exposure Trainee
Hilton garden Inn
03.2017 - 06.2017
Bachelor's degree - Hospitality and Hotel Administration
Institute Of Hotel Management And Catering Techno
06.2016 - 05.2019
High School Diploma - Biology, Computer Science
Viswaprakash Central School
03.2013 - 06.2016
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