Sooraj Saji
Front Desk Agent
Abu Dhabi,AZ
Summary
Professional Front Desk Agent with 2+ years of experience in customer-facing roles in UAE and India. Skilled in office reception, client handling, telephone etiquette, and administrative support. Proven ability to manage front desk operations, coordinate appointments, and deliver excellent customer service in fast-paced environments. Adapt at handling multi-line phone systems, managing schedules, and maintaining a professional corporate image.
Overview
4
4
Languages
6
6
Certifications
4
4
years of professional experience
Work History
Front Desk Agent / Receptionist
Tryp Hotel
2024.08 - Current
- Manage front desk operations including visitor handling, inquiries, and coordination.
- Handle incoming calls, emails, and appointments with professional communication.
- Maintain guest records, documentation, and daily reports with accuracy.
- Coordinate with internal departments to ensure smooth operations.
- Provide administrative support including data entry, filing, and scheduling.
- Maintain a professional and welcoming reception environment.
Customer Service Associate ( F&B Operations )
Marriott Group Of Hotels
2023.06 - 2024.03
- Provided high-quality customer service in a fast-paced environment.
- Handled customer requests, complaints, and service recovery.
- Developed strong communication and interpersonal skills.
- Assisted in daily operations and coordination.
Intern - Operations & Administration
Grand Hyatt
2023.01 - 2023.03
- Supported front office and administrative functions.
- Assisted in guest coordination, documentation, and service processes.
- Gained exposure to multi-department operations.
Event Support Staff
FIFA World cup
2022.11 - 2022.12
- Managed guest interaction and coordination in a high-pressure environment.
- Assisted with crowd management and information support.
Education
Bachelor of Science - Hotel Management And Culinary Arts
Mount Royal College
Suryanelli, Munnar, Kerala, India2023-01
Higher Secondary - Computer Science
Jaya Keralam HSS
Pulluvazhy, Perumbavoor, Kerala, India2016-01
Secondary School - SSLC
Ebenezer HSS
Vettor, Muvattupuzha, Kerala, India2014-01
Skills
Front Desk & Reception Management
Client Handling & Visitor Coordination
Telephone Etiquette & Call Management
Administrative Support & Office Coordination
Appointment Scheduling & Calendar Management
Email Handling & Professional Communication
MS Office (Word, Excel, Outlook)
Data Entry & Record Keeping
Cash Handling & Basic Accounting
Problem Solving & Complaint Resolution
Professional Appearance & Communication
Problem Solving & Complaint Resolution
Certification
Best Associate Award,The Artiste Kochi, a Tribute Portfolio Hotel by Marriott
Timeline
Front Desk Agent / Receptionist
Tryp Hotel
2024.08 - Current
Customer Service Associate ( F&B Operations )
Marriott Group Of Hotels
2023.06 - 2024.03
Intern - Operations & Administration
Grand Hyatt
2023.01 - 2023.03
Event Support Staff
FIFA World cup
2022.11 - 2022.12
Bachelor of Science - Hotel Management And Culinary Arts
Mount Royal College
Higher Secondary - Computer Science
Jaya Keralam HSS
Secondary School - SSLC
Ebenezer HSS