Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Sooraj SG

Sooraj SG

Sharjah,UAE

Summary

Skilled engineering professional specializing in building and optimizing mechanical designs. Collaborates well across disciplines for successful development and implementation.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Service Advisor

Lavanya Automobiles
Trivandrum Kerala, India
2021.06 - 2022.09
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Calculated costs, processed payments, and provided receipts.
  • Tested cars to determine the accuracy of repairs.
  • Recorded details regarding car issues to maintain proper documentation.
  • Examined service history and provided initial inspection of the vehicle to identify issues.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
  • Collaborated with service technicians to order parts for customers.
  • Registered customer information on database to maintain accurate records.

Customer Relationship Officer

Rai ImmigrationSpecialists PVT Limited
Trivandrum kerala, India
2022.10 - 2023.08
  • Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Authorized customer compensation with approval from management.
  • Identified and implemented customer service and complaint-handling advancements.
  • Achieved set KPIs with help from team leaders and managers.
  • Researched competitor's sales activities and reported findings to the manager.
  • Kept track of current and potential client's needs to recommend new applicable products and services.
  • Investigated complaints thoroughly to deliver positive customer outcomes.
  • Analyzed complaint root causes to identify improvement areas.
  • Educated customers about company products, services, and special offers.
  • Authorized customer compensation with approval from management.

Education

Bachelor of Engineering - MECHANICAL ENGINEERING

KARNATAKA OPEN UNIVERSITY
India
2015.09 - 2019.08

High School Diploma - Biology Science

Government Higher Secondary School Mylachel
India
2013.06 - 2015.03

Skills

  • Quick learner
  • Test instrumentation
  • Bill of Material (BOM)
  • Electrical components
  • Cost estimation
  • Leading technical teams
  • Fault diagnosis

Languages

English
Intermediate
Hindi
Intermediate
Malayalam
Fluent
Tamil
Fluent

Timeline

Customer Relationship Officer

Rai ImmigrationSpecialists PVT Limited
2022.10 - 2023.08

Service Advisor

Lavanya Automobiles
2021.06 - 2022.09

Bachelor of Engineering - MECHANICAL ENGINEERING

KARNATAKA OPEN UNIVERSITY
2015.09 - 2019.08

High School Diploma - Biology Science

Government Higher Secondary School Mylachel
2013.06 - 2015.03
Sooraj SG