Sooraj SG
Sharjah,UAE
Summary
Skilled engineering professional specializing in building and optimizing mechanical designs. Collaborates well across disciplines for successful development and implementation.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Service Advisor
Lavanya Automobiles
Trivandrum Kerala, India
06.2021 - 09.2022
- Responded to customer requests with friendly, knowledgeable service and support.
- Calculated costs, processed payments, and provided receipts.
- Tested cars to determine the accuracy of repairs.
- Recorded details regarding car issues to maintain proper documentation.
- Examined service history and provided initial inspection of the vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Collaborated with service technicians to order parts for customers.
- Registered customer information on database to maintain accurate records.
Customer Relationship Officer
Rai ImmigrationSpecialists PVT Limited
Trivandrum kerala, India
10.2022 - 08.2023
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Authorized customer compensation with approval from management.
- Identified and implemented customer service and complaint-handling advancements.
- Achieved set KPIs with help from team leaders and managers.
- Researched competitor's sales activities and reported findings to the manager.
- Kept track of current and potential client's needs to recommend new applicable products and services.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Analyzed complaint root causes to identify improvement areas.
- Educated customers about company products, services, and special offers.
- Authorized customer compensation with approval from management.
Education
Bachelor of Engineering - MECHANICAL ENGINEERING
KARNATAKA OPEN UNIVERSITY
India 09.2015 - 08.2019
High School Diploma - Biology Science
Government Higher Secondary School Mylachel
India 06.2013 - 03.2015
Skills
- Quick learner
- Test instrumentation
- Bill of Material (BOM)
- Electrical components
- Cost estimation
- Leading technical teams
- Fault diagnosis
Languages
English
Intermediate
Hindi
Intermediate
Malayalam
Fluent
Tamil
Fluent
Timeline
Customer Relationship Officer
Rai ImmigrationSpecialists PVT Limited
10.2022 - 08.2023
Service Advisor
Lavanya Automobiles
06.2021 - 09.2022
Bachelor of Engineering - MECHANICAL ENGINEERING
KARNATAKA OPEN UNIVERSITY
09.2015 - 08.2019
High School Diploma - Biology Science
Government Higher Secondary School Mylachel
06.2013 - 03.2015
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