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SOPHIA ALBERAKDAR
Administrative Assistant
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
Amaanah Claims Insurance
Nairobi
10.2019 - 12.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
Customer Sales Representative
Midway Middle East DMCC
Dubai
02.2017 - 09.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Responded to customer calls and emails to answer questions about products and services.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Sales Representative
Cool Blast General Trading LLC
Dubai
07.2014 - 08.2016
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained and managed customer files and databases.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer accounts and relationships.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Junior Accounts Assistant
Sanden Intercool ME. Refrigerators LLC
Dubai
05.2010 - 01.2014
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated with external auditors to resolve discrepancies.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Transferred data and documents to facilitate system migration and software updates.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using [Tally Software].
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
Bachelor of Science - Information Technology
Islamic University In Uganda
Mbale, Uganda. 08.2005 - 12.2009
Skills
Office administration
Meeting minutes
Recordkeeping
Team Bonding
Account Reconciliation
Invoice Processing
Office management
Documentation and control
English Fluent
Filing and data archiving
Mail handling
Administrative support
Travel administration
Time management
Internal communications
Relationship building
Customer and client relations
Software
Certification
Note taking Training - Jan 2023
Interests
Reading Self Development books
Travelling
Yoga
Dance
Listening to music
Learning languages
Reading Self development books
Reading has always been my passion from novels to self development books. Growing up, I realized there is a lot I still need to learn and develop about myself. Some of my all time Favorite books include: The Power of Positive Thinking, The Amazing Results of Positive Thinking and Manifest Now.
Timeline
Administrative Assistant
Amaanah Claims Insurance
10.2019 - 12.2022
Customer Sales Representative
Midway Middle East DMCC
02.2017 - 09.2019
Customer Sales Representative
Cool Blast General Trading LLC
07.2014 - 08.2016
Junior Accounts Assistant
Sanden Intercool ME. Refrigerators LLC
05.2010 - 01.2014
Bachelor of Science - Information Technology
Islamic University In Uganda
08.2005 - 12.2009