Hi, I’m
SOPHIA CHOI
Customer Service Officer
Production City,DUBAI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
years of professional experience
5
years of post-secondary education
7
Certificates
3
Languages
Work History
Hanyang Women's UniversityKorea, Seoul
Executive Secretary, Planning Team Clerk
10.2019 - 05.2021
Job overview
- Plan, host, and comment on internal and external events of university.
- Accurate office files, updated spreadsheets, and fabricated presentations were created to support management and increase team productivity.
- Worked as secretary of Director of Planning and Coordination and secretary of University President.
- Guide key people visiting university.
- List projects carried out by university and manage them according to their performance.
- Allocate department budget and give feedback.
TVG Global eventUAE, Dubai
Retail Staff
09.2021 - Current
Job overview
- Manage and order store inventory.
- Manage visual merchandising of store.
- Identify needs of customers and introduce product.
- Guide promotions and manage customer experiences.
CHANEL(Boutique)Korea, Seoul
Fashion Advisor
10.2018 - 05.2019
Job overview
- VIP customer special management provides customer satisfaction experience.
- Listen to customer complaints and actively resolve them.
- Please actively participate in brand promotion.
- Suggested and matched best clothes and perfect accessories to our customers.
Crown Plaza HotelChina, Suzhou
Food and Beverage Waitress (Internship Abroad)
05.2018 - 08.2018
Job overview
- Check and guide reservation customers.
- It provides customers with different experience through setting that suits situation.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
The Westin Chosun HotelKorea, Seoul
Banquet Waitress (Part Time)
11.2016 - 04.2018
Job overview
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Various banquet events (Presidential events, VIPs, weddings, seminars, business trips, etc.)
- Train new employees to lead event to success.
- Informs customers of event, facilities, and food in detail.
Pyeongchang Winter OlympicsKorea, Pyeongchang
PRS (Volunteer)
02.2018 - 02.2018
Job overview
- Announcement of game schedule to reporters from all over world.
- Managing and guiding relay seats and photo zones.
- Guides athletes through stadiums and facilities.
- Guidance for award-winning athletes and assistance for press conferences.
Meilai Hospital (中国厦门美莱医疗美容医院)China, Xiamen
Medical Coordinator (Internship Abroad)
06.2017 - 08.2017
Job overview
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
Education
Kyung Hee University Graduate School of TourismSeoul, Korea
Master of Hotel Management from Hotel Management Major
03.2021 - Current
University Overview
- Analysis of hotel companies and mergers and acquisitions.
- Research on human resource management technology and writing papers.
- Analysis and feedback on the current status of the domestic and international hotel industry.
- In charge of budget in a club.
Hanyang Women's UniversitySoule, Korea
Bachelor's of Hotel Tourism from Hotel Tourism Major
03.2019 - 02.2021
University Overview
- Market research and analysis in the hotel tourism field, strengthening customer service skills, and cultivating customer management skills.
- Korea Leisure Tourism Association won the Idea Contest.
- I won the Entrepreneurship Idea Contest.
Induk UniversitySeoul, Korea
Associate of Chinese from CS-Chinese Service Major
03.2017 - 02.2019
University Overview
- Customer service skills and Chinese learning for Chinese customer satisfaction services in the fields of hotels, aviation, and medical tourism.
- Two overseas field trips supported by the government
- Got a grade scholarship.
- Internship Return Presentation Grand Prize.
- Representative of a student representative.
Skills
Event management
undefinedCertification
Computer literacy test Level 2
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